Process Improvement Analyst

🔥 14 minutes ago

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Ajaia | AI Consultancy

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤖 Artificial Intelligence

💼 Consulting

🏢 Enterprise

Artificial Intelligence • Consulting • Enterprise

Ajaia is an enterprise AI consulting and implementation firm that helps organizations move from AI experimentation to production. The company provides AI strategy and advisory, workforce training and enablement, workflow and process optimization, custom AI development, AI engineering and automation (including agents, RPA, and cross-system integrations), and secure enterprise deployments across regulated industries such as healthcare, financial services, education, and government. Ajaia also offers products like an AI due-diligence tool for M&A, multi-model AI platforms, and industry-focused AI applications, emphasizing responsible AI governance, private deployments, and measurable ROI.

📋 Description

• Meet with business stakeholders to understand how work is currently performed. • Observe operational workflows and document business processes. • Learn company operations across multiple departments and functions. • Identify process dependencies, decision points, and bottlenecks. • Develop a deep understanding of how information moves throughout an organization. • Create detailed workflow maps and process diagrams. • Build step-by-step process guides and SOPs. • Capture screenshots and system walkthroughs. • Document software usage, user responsibilities, and business rules. • Create clear operational documentation that can be understood by technical and non-technical audiences. • Identify inefficiencies, redundancies, and manual processes. • Highlight opportunities for automation and AI implementation. • Prepare recommendations for workflow optimization. • Collaborate with internal teams to support future automation initiatives. • Help translate business processes into automation requirements. • Facilitate discovery sessions and process reviews. • Present findings in a structured and professional manner. • Communicate effectively with business owners, executives, managers, and frontline employees. • Build trust quickly while gathering information from diverse stakeholders. • Translate complex business operations into simple, actionable insights. • Produce process maps, workflow diagrams, and operational reports. • Develop business process inventories and system documentation. • Create executive summaries of findings and recommendations. • Present documentation and observations to leadership teams.

🎯 Requirements

• Exceptional spoken and written English communication skills. • Strong business communication and comprehension abilities. • Excellent listening skills and attention to detail. • Ability to learn unfamiliar business processes quickly. • Strong organizational and documentation skills. • Analytical mindset with the ability to identify patterns and inefficiencies. • Ability to communicate professionally with U.S.-based clients and stakeholders. • Comfortable working independently and managing multiple projects. • **Preferred Requirements:** • Experience in consulting, business analysis, operations, project management, customer success, process improvement, or related fields. • Experience working with U.S.-based companies or clients. • Familiarity with process mapping and workflow documentation. • Experience creating SOPs, guides, or operational documentation. • Exposure to AI tools, workflow automation, or business process optimization.

🏖️ Benefits

• Competitive base salary + performance incentives • Professional development opportunities • Paid time off (PTO)