Customer Support Agent German/English - 6 months

March 19

Aktiia

WebsiteLinkedInAll Job Openings

24/7 Blood Pressure Monitoring

Optical Blood Pressure Monitoring • #FightHypertension • medical device

51 - 200

💰 $17.5M Series A on 2021-11

Description

• Seeking a highly motivated and experienced Customer Support Agent DE/EN to join our team. • Provide exceptional customer support in both German and English through various channels, including email, chat, and phone. • Assist customers with inquiries, troubleshooting, and problem resolution related to Aktiia products and services. • Effectively communicate technical information to customers in a clear and understandable manner. • Collaborate with cross-functional teams to relay customer feedback and contribute to the improvement of products and services. • Maintain accurate records of customer interactions, issues, and resolutions in our CRM system. • Contribute to the development of knowledge base articles to assist customers in finding answers independently. • Ensure the quality and consistency of customer support by adhering to established processes and guidelines. • Participate in ongoing training sessions to stay updated on product knowledge and support best practices. • Advocate for customers by providing valuable insights to the product and development teams, contributing to the enhancement of the overall customer experience.

Requirements

• Fluent in both German and English (spoken and written). • Excellent communication skills in both languages. • Prior experience in customer support or a related field. • Strong customer service orientation with a passion for helping others. • Basic understanding of health technology products and the ability to troubleshoot technical issues. • Comfortable using customer relationship management (CRM) tools. • Ability to collaborate effectively with cross-functional teams. • Positive attitude and a willingness to learn and adapt in a fast-paced environment. • Strong analytical and problem-solving abilities. • Ability to think on your feet and provide creative solutions to customer issues. • Excellent organizational skills and the ability to manage multiple tasks simultaneously. • Proven ability to prioritize and meet deadlines.

Benefits

• Competitive compensation package • Equity based on experience • Flexible work location • International travel (10% of time) • Opportunities for professional growth and development