Key Account Manager

October 6, 2023

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Alan

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Alan is your one-stop health partner.

Santé • Assurance Santé • Well-being • Health • Insurance

501 - 1000

Description

• Handle a portfolio of strategic accounts and flagships companies • Ensure client loyalty: build and maintain strong customer relationships with key stakeholders, display a customer-centric approach to identify the main needs and allow our clients to achieve their goals through Alan, quickly identify potential signals of dissatisfaction, identify and implement solutions to answer them. • Build customer engagement: ensure successful onboarding of new accounts and new users, analyze and present consumption reports to customers through business reviews, promote Alan partner in health positioning to generate massive adoption by the employees and the admins, turn our best customers into Alan ambassadors and generate opportunities of acquisition, identify and execute out-of-the-box initiatives to engage Alan customers. • Cross-sell / upsells portfolio based on opportunities detected through customer needs and pain points. • Renegotiate contracts to guarantee both great value for money to our customers and sustainable profitability. • Drive change in products and services, and act as the voice of their customers to PMM / Product team. • Support acquisition, by promoting our Key Account Management program to prospects and partnering with Sales teams

Requirements

• At least 6 years of experience in a customer-facing role (Sales, Account Management, Key Account Management, Pre-Sales) with frequent interactions with C-Levels • Excellent track record - we are looking for over-performers • Experience with companies of more than 300 employees • Strong interest in the healthcare sector (and in Alan) will be strongly appreciated • Previous experience in Insurance or any industry linked to benefits is a plus (but definitely not a must-have!) Hard skills: • Negotiation skills • Time Management • Positive lobbying: ability to identify key influential figures and to cultivate and grow a network • Excellent communication skills (written & oral in both French & English) • Good problem-solving skills (problem structuration and identification of relevant solutions) • Analytical skills (ability to draw structured and data-based reports from our activity) • Structured with exceptional follow-up skills Soft skills/ Behavioural traits: • Strong active listening skills • Ability to create long-term relationship based on trust and transparency • Empathy • Ability to work independently in a fast-paced environment • Quick learner with growth mindset: we expect account managers to develop an in-depth understanding of health insurance market dynamics and trends (in addition to our products)

Benefits

• Fair rewards. Generous equity packages complement your base salary. • Flexible Office. Amazing office space at our HQ, sponsored co-working hubs or a full-remote experience with home office equipment sponsorship, we want you to live where you’re the happiest. • All the tools you need. Top of the range equipment: Macbook Pro, keyboard, laptop stand, monitor, and Bose noise-canceling headphones. • Flexible vacation policy and flexible working hours. organize your time as you wish. • Delightful healthcare insurance. Extremely comprehensive health insurance - 100% of the contribution covered by Alan for you and your family. • Transport. Country-specific commuter benefits. • Learning & Training opportunities. A highly flexible Training policy free books and budget to attend and speak at conferences if the opportunity arises. • Parental leave. Extended parental leave for all new parents.