Customer Success Manager – Enterprise, Financial Institutions

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Alpaca

WebsiteLinkedInAll Job Openings

201 - 500 employees

🔌 API

💳 Fintech

₿ Crypto

API • Fintech • Crypto

Alpaca is a fintech company that provides a comprehensive brokerage and trading platform through a suite of APIs. These APIs enable developers and businesses to integrate algorithmic trading, app development, and embedded investing into their services. Alpaca offers services like trading in US stocks, ETFs, and cryptocurrency with options for local currency transactions. The company is recognized for its cyber security practices and is a member of FINRA and SIPC. Alpaca is ideal for fintech startups, broker-dealers, hedge funds, and other financial services looking to build sophisticated trading applications and platforms with minimal friction through their well-documented Broker API.

📋 Description

• Own post-launch relationships with B2B and enterprise partners in Japan from go-live through renewal • Act as the primary contact for customers throughout onboarding, activation, expansion, and renewal • Ensure customer satisfaction, retention, and successful outcomes across fintech and enterprise financial-services clients • Develop and execute customer-success strategies aligned with business goals, growth forecasts, risk mitigation, and best practices • Drive adoption of new and existing Alpaca features among live partners • Manage internal and external escalations in Japanese and English • Communicate account health internally and influence product and operational priorities cross-functionally • Develop customer-success strategies tailored to the Japanese market and enterprise expectations • Support pre-sales conversations with prospective enterprise and fintech clients in Japan • Assist API integration by bridging technical and business stakeholders and coordinating with solutions and engineering teams • Contribute field learnings to Alpaca’s Japan go-to-market motion

🎯 Requirements

• Native-level Japanese and business-level English • Client coverage experience in Japan’s financial industry, including brokerage, asset management, banking, securities, or related sectors • 4–6 years of experience in customer success, account management, or client coverage • Experience serving enterprise financial institutions in the Japanese financial industry • Experience in fintech, broker-dealer, capital markets, or related financial services • Understanding of trading workflows and products such as US equities and options • Familiarity with SaaS, APIs, and technology-driven financial services • Ability to work autonomously and adapt in a fast-paced remote environment • Collaborative, partner-first mindset with ownership, curiosity, and willingness to learn

🏖️ Benefits

• Competitive Salary & Stock Options • Health Benefits • New Hire Home-Office Setup: One-time USD $500 • Monthly Stipend: USD $150 per month via a Brex Card • Equal opportunity workplace dedicated to pursuing and hiring a diverse workforce