Insurance Operations Coordinator – Corporate Benefits

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🕒 May 27

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Alper Seguros

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2010

🤝 B2B

⚕️ Healthcare Insurance

☁️ SaaS

💰 $27.7M Post-IPO Equity - Alper on 2022-07

B2B • Healthcare Insurance • SaaS

Alper Seguros is one of Brazil’s largest insurance brokerages offering a broad portfolio of corporate and personal insurance products, digital platforms and risk-management services. The company serves a large B2B client base and individual customers with solutions including corporate benefits and health plans, cyber risk, cargo and transportation insurance, agribusiness insurance, auto and personal lines, reinsurance and specialty risk products. Alper also operates digital platforms (Dr. Alper telehealth, VC+Seguro online contracting, AlperAgroTech) and a partner distribution network to streamline sales and administration.

📋 Description

• Ensure execution of corporate strategies, goals and objectives, implementing action plans to achieve results and maximize financial performance. • Promote the company culture and customer satisfaction. • Coordinate implementation of departmental targets and disseminate local strategies and action plans. • Participate in selection, retention, training and development of talent and monitor results. • Lead, engage and supervise teams in accordance with Alper’s People & Management policies. • Manage timekeeping, vacation requests and other administrative matters for direct reports. • Drive and promote the company culture by implementing policies, processes and procedures. • Ensure resources are available and remove obstacles to enable teams to deliver results. • Interface with other areas of the company. • Validate transaction processing performance indicators. • Prepare management reports and performance metrics for the board, presenting results and proposing actions. • Participate in results reporting meetings with Alper’s Board of Directors. • Promote requests for technological improvements and support the development of new products. • Ensure the team is using existing technologies correctly, such as RPAs and APIs. • Deploy commercialized products in accordance with Alper standards. • Carefully evaluate errors or delays in registration/processing activities and propose solutions to prevent recurrence. • Handle requests and claims with carriers/insurers. • Monitor daily workloads through systems and assess employee performance (productivity and quality). • Conduct periodic client visits or meetings to evaluate the environment, assess satisfaction with services and maintain close relationships. • Monitor the Business Unit (BU) budget. • Serve as the focal point for resolving complex operational issues and customer complaints. • Identify operational inefficiencies and bottlenecks and implement improvements and/or automations to increase productivity and reduce costs. • Monitor operational performance of key clients.

🎯 Requirements

• Bachelor’s degree (completed). • Familiarity with Alper systems and/or market systems: Quiver Pro and Quiver EB. • Knowledge of carriers’/insurers’ products and management systems. • In-depth knowledge of insurance products and processes. • Strong leadership, communication and problem-solving skills. • Familiarity with ANS regulations (ANS: Brazil’s National Supplementary Health Agency).

🏖️ Benefits

• Medical and dental coverage provided by Bradesco Seguros. • Meal or grocery allowance via a flexible card. • Transportation voucher. • Profit-sharing (PLR). • Total Pass: plans with top-tier gyms and exclusive pricing. • Life insurance. • Partnerships with language schools, universities and various training providers. • Discounts on personal insurance for you, your parents, children and spouse. • Childcare assistance and programs that promote mother and baby health. • Company holiday on Insurance Professionals’ Day.