Product Support Engineer

March 2

Altium

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Electronics design software for next-generation technologies.

EDA Software • NanoBoard HW Platform • Tasking and Embedded Software • ePDM / ePLM data management • PCB Design Software

501 - 1000

Description

• Actively monitor and provide online support through various mediums including cases and/or web chat as required • Troubleshoot and resolve technical questions and issues raised by customers • Troubleshooting and qualification of support tickets prior to escalation into higher-level support • With the assistance of Altium support’s ticket system, manage and monitor customer issues on a daily basis, while prioritizing and deciding on next actions • Constantly expand technical knowledge by exploring technical content and Altium products • Provide proactive and reactive assistance to all customers, either external or internal • Creation of various types of topic-based content, such as online help, online user guides, video tutorials, knowledge base articles, quick start guides and more

Requirements

• Bachelor’s degree in Electrical engineering, Electronics engineering or related field or 2+ years’ experience in PCB Design space in lieu of the preferred education • Knowledge of the Electronics Industry is preferred • Excellent Verbal and Written communication skills with peers and customers • Ability to Troubleshoot complex issues • You're a master multitasker and can juggle multiple tasks simultaneously with outstanding attention to detail • You're comfortable collaborating with both technical and business teams • Background in SaaS customer support is a plus • Fluent in Japanese and English • Fluency in an additional language is a plus • Be driven, self-managed, and motivated

Benefits

• Annual leave • Paid sick leave, family care leave and child care leave • Family medical, maternity and nursing, paternity, menstruation leave • Public holidays • Commuting allowance • Nilo.Health Employee Mental Assistance Program • Work anniversary gifts • Employee referral and employee-of-the-month programs • Professional development support • Pension