Amber Labs
A data and technology obsessed specialist consultancy.
Digital • Data Engineering • Cloud • Analytics
51 - 200
Service/Business Analyst
April 12
Amber Labs
A data and technology obsessed specialist consultancy.
Digital • Data Engineering • Cloud • Analytics
51 - 200
Description
• Gather, explore, and understand client environments to capture processes, organizational structures, roles, and responsibilities. • Track the evolution of service-oriented solutions through the capture and agreement of service acceptance criteria. • Apply agile delivery methods to project execution. • Utilize ITIL practices to zoom in and out of the service value chain. • Develop and implement testing and assurance techniques for service readiness.
Requirements
• Minimum of 5 years' experience as a Service/Business Analyst. • Exposure across various projects in both private and public sectors. • Proficiency in ITSM tools, ideally ServiceNow, for conjuration and testing of operational processes. • Strong communication and collaboration skills. • Bachelor's degree in Business Administration, Information Technology, or related field preferred.
Benefits
• Innovative and collaborative environment • Skill and expertise valued • Career advancement opportunities
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