Amwell (previously known as American Well) is a leading telehealth platform in the United States and globally, connecting and enabling providers, insurers, patients, and innovators to deliver greater access to more affordable, higher quality care. Amwell believes that digital care delivery will transform healthcare. The Company offers a single, comprehensive platform to support all telehealth needs from urgent to acute and post-acute care, behavioral health, as well as chronic care management and healthy living. With over a decade of experience, Amwell powers telehealth solutions for over 240 health systems comprised of 2,000 hospitals and 55 health plan partners with over 36,000 employers, reaching over 80 million lives.

Amwell

Sales & Business Development

• Capture business requirements from key stakeholders, building, enhancing, and maintaining Amwell’s Salesforce infrastructure, as well as serve as the frontline support for Salesforce.com end users.
• Provide prompt and customer-centric end user support across all Salesforce platforms within specified deadlines
• Partner with key stakeholders and end users to capture business requirements and ensure functionality meets the needs of the business
• Create and maintain system documentation and Salesforce policies/procedures
• Configure, price, and quote products and services using Salesforce CPQ
• Develop and maintain sales processes to support CPQ within Salesforce
• Work closely with sales, operations, and product teams to ensure accurate product and pricing information is available in the CPQ tool
• Perform release evaluations with Business Systems team and help with new functionality rollouts
• Manage new user set up and deactivation, including transferring ownership of accounts/contacts/opportunities for deactivated users
• Identify issues and key themes, coordinate with other IT and business resources to find solutions, report back and document findings for the team
• Assist with QA testing, building reports and dashboards and Salesforce data cleansing
• Ensure system documentation, policies/procedures are well documented and maintained
• Audit data to uncover data integrity issues and/or opportunities for process improvement
• Manage mass data imports, manual and/or automated data entry or clean-up as needed
• Understand all aspects of Amwell’s Salesforce configuration and technical/functional capabilities, including changes and potential system implications related to the Salesforce release upgrades
• Maintain a high-level familiarity with other IT systems/business application capabilities and scope definition in order to make recommendations about potential upstream/downstream integration or functionality intersection points

Business Systems Analyst (Salesforce)

• The Sales Development Representative (SDR) will work within our sales organization to develop new business leads and qualify opportunities. They will help to devise inbound and outbound campaigns, contact prospective buyers via email and phone, demonstrate our product, provide information to prospects and consultants about our value proposition, and work with senior sales executives to close business.
• This is a terrific opportunity for an individual with 1-3 years’ experience who is looking to develop their career in sales and marketing within the healthcare IT industry.
• Represent the company at industry events, setting up and holding meetings with prospective customers
• Achieve daily targets for lead generation activity
• Achieve quarterly targets for converting qualified opportunities
• Understand prospects’ business and their buying objectives
• Ensure smooth & informed transition of qualified opportunities to Sales Directors
• Collaborate with Marketing and Sales colleagues to identify new lead generation channels and support execution as needed

Sales Development Representative

Operations

• The Growth Operations Manager will play a critical role within the Growth Operations Department. 
• Your job will be to lead cross-functional efforts, leveraging capabilities in systems and technology to improve overall business process and close gaps in inefficiencies. 
• The Growth Ops Manager will support corporate initiatives that focus on technology and process leveraged by the teams that support our clients. 
• The Manager will be responsible for the end-to-end execution of projects, from initial assessment through business solution recommendation and implementation. 
• This person will work with other teams such as Customer Success, Clinical Services, Marketing, Professional Services, Customer Support, System Administrators and Developers to ensure the entire customer journey, from onboarding to renewal and beyond, is smooth and in line with the Amwell corporate vision.

Growth Operations Manager

• Strategic professional who develops relationships with new customers and secures contracts 
• Drives entire sales cycle, from initial customer engagement to closing sales 
• Thorough understanding and influencing customer decision-making process 
• Shapes company's digital strategic vision and priorities 
• Generates and articulates actionable consumer, commercial, and technological insights 
• Champions a culture of collaboration and innovation with team members and cross functionally 
• Consults prospects about business challenges and requirements

Regional Sales Director

• Workforce Operations Specialist
• Focus on staffing management and process improvement
• Collaborate with cross-functional departments
• Support onboarding and offboarding of contractors
• Responsible for updating roster information
• Coordinate with vendors and build strong relationships
• Build operational efficiencies and identify areas for improvement
• 3-5+ years of experience in operations
• Understanding of Agile methodologies and tools
• Excellent Excel skills
• Experience working in small and larger environments
• Exceptional emotional maturity and EQ

Workforce Operations Specialist

• Workforce Operations Manager
• Coordinate Quarterly Objective and Key Results (OKR) Planning and Management process for R&D leadership
• Develop and maintain framework for contractor job descriptions and job leveling
• Identify approach for contractor skills assessment
• Collaborate within OES to support key internal processes
• Provide operational support across the Engineering, Product Management and XVD Leadership
• Develop metrics to measure and analyze vendor performance
• Build strong collaborative relationships across the business

Workforce Operations Manager

Product Manager

• Partner with all areas of the organization to interpret, document, prioritize, and drive requirements from inception to delivery 
• Have a key role in the design process, working with cross-functional teams to build intuitive workflows, immersive experiences, and comprehensive integration tools 
• Work with Sales and Marketing to position product capabilities and define KPIs to assess product performance 
• Represent customers in day-to-day decisions made at the engineering and delivery levels 
• Enable client-facing teams to communicate new product capabilities to the market 
• Collaborate with client-facing teams to validate new enhancement requests from clients 
• Seek user feedback to uncover new needs and deeper insights 
• Be the voice of the user within the engineering teams 
• Manage communication of product initiatives both internally and externally

• Help drive the evolution of member and provider access and adoption of the Converge platform.
• Research and deeply understand customer needs to help define and prioritize the roadmap.
• Partner with engineering and design to deliver virtual care enablement.
• Manage and evolve product delivery processes.
• Develop product strategy and roadmap for consumer and provider engagement and adoption.
• Be the expert on customers and market trends and validate product strategy and roadmap constantly.
• Define business cases for product enhancements, features and new opportunities.
• Own and prioritize quarterly plan of features and enhancements for the product area.
• Investigate and analyze requests from customers, stakeholders, and partners.
• Partner with Visual Design and Engineering in an agile framework to bring winning solutions to market.
• Create product positioning and value propositions that enable us to sell and differentiate Amwell’s solution against the competition.
• Collaborate in evolving the company's day-to-day product delivery operations.

Senior Product Manager, Virtual Care Products

• Drive the evolution of member access and adoption of Amwell's new Converge platform
• Research and deeply understand customer needs
• Define and prioritize the roadmap and deliver engagement technology to market
• Help manage and evolve processes around how Amwell delivers product to market
• Develop product strategy and roadmap for consumer engagement and adoption
• Partner with engagement marketing team to align and implement marketing stack and vendors, synthesize customer feedback, and increase consumer engagement and utilization
• Advocate for required resources and pilot and lead installation of new engagement technology capabilities within the client base
• Identify customer needs and opportunities
• Represent the customer in all things and bring the customer's voice into everything done
• Define product requirements and work with design and engineering teams to deliver the best customer experience possible
• Manage marketing technology vendors with whom Amwell brings integrated solutions to market
• Serve as consumer engagement documentation lead and subject matter expert for internal teams that have product questions, feature requests, and other product related needs

Senior Product Manager, Consumer Engagement

• Research and deeply understand customer (consumer and provider) needs 
• Define and prioritize the roadmap 
• Partner with engineering and design to deliver virtual care enablement to market
• Manage and evolve product delivery processes
• Develop product strategy and roadmap for consumer and provider engagement
• Define business cases for product enhancements/features and new opportunities
• Represent the customer in all things- be the champion and voice of customers
• Partner with visual design and engineering in an agile development framework to deliver product capabilities
• Partner with product marketing to create positioning and value propositions for differentiation against competition
• Serve as subject matter expert for product-related needs
• Transform market needs into a successful product strategy
• Deliver product capabilities to market and oversee successful launch working with cross-functional teams
• Facilitate decision-making leveraging data whenever possible
• Shift and prioritize requirements and initiatives to drive revenue
• Implement, manage, and evolve product development processes

Product Manager, Virtual Care Products

• Accountable for the success of a portfolio of commercial, in-market digital health products
• Communicate the state of a product line across teams
• Mentor and coach junior product managers
• Define, monitor and present success measures
• Define product strategy and drive concepts from planning to implementation
• Document and prioritize requirements for upcoming product releases and launch activities
• Hands-on management of products throughout their lifecycle
• Conduct regular sessions with cross functional teams
• Craft internal and external communications around related to product positioning
• Leverage project management best practices and tools
• Analyze, synthesize, and integrate the 'Voice of the Customer' into products

Principal Product Manager – Payer Markets

Software Engineer

• Design, map, build, and deploy HL7 interfaces, APIs, or SSO setups that facilitate workflows between the Amwell platforms and client third party systems
• Define and enforce a highly scalable and repeatable methodology for the implementation of our standard integration offerings along with a set of documentation templates that are uniformly used across client projects
• Lead client-facing requirement discovery and assist with pre-sale technical presentations as requested by the Solutions team
• Document message specifications and technical requirements, including but not limited to reverse engineering of existing healthcare IT interfaces to capture requirements when needed
• Enforce documentation of generic and client-specific integration workflows, routes, and communication port configurations to ensure proper versioning, thorough testing for all variations and an audit trail of what and why
• Contribute to the diagnosis of platform technical issues when requested.

Interoperability Engineer

• Reporting to the Director of Technical Delivery, the Manager, Services Engineering will play a critical role in Technical Services. 
• They will build, lead and mentor a multi-disciplinary team of engineers, cultivating execution and decision-making.
• Core responsibilities include: leading and coaching a team of diversely skilled engineers, defining team and individual goals, managing performance, and encouraging continuous skill growth, and coordinating and collaborating with multiple disciplines at Amwell. 
• Other responsibilities include: defining, communicating, and continuously improving cross-functional processes, leading the strategy to migrate existing clients, and presenting highly technical concepts to a wide variety of audiences.
• The role also requires willingness to be hands-on when required, and strong guidance and direction on project work.

Manager, Services Engineering

We are seeking a Senior Product Manager to lead our hardware product line. In this role, you will work closely with our engineering and design teams to create innovative and effective hardware solutions that enhance our telemedicine platform. You will be responsible for defining and implementing product strategy, driving product development, and overseeing product launch and ongoing management. You will be a key member of the product team and will collaborate closely with cross-functional teams, including marketing, sales, and operations.

Sr Product Manager - Hardware

Accounting, Payroll & Financial Planning

• Support month-end finance activities and document preparation for financial reconciliation
• Preparing, Reviewing, and Sending invoices along with following-up on outstanding accounts receivable
• Reviewing credit card transactions for any alerts and troubleshooting financial issues
• Support Annual Operating Plan development process in collaboration with the Head of Business Operations
• Identify technical solutions to support accounting/financial operations
• Prepare financial reports as appropriate

The Clinic, Financial Analyst

Customer Success & Support

• Proactively build and maintain strong relationships with customers
• Collaborate with internal teams to drive successful customer relationships
• Provide personalized training and support to customers
• Manage basic platform or program configuration needs & updates
• Maintain internal CRM to track customer activity and needs
• Be a champion for documentation and alignment across internal & external stakeholders

Customer Success Manager

• Drive acute care clinical product line and extend market leadership
• Research and deeply understand customer needs
• Define and prioritize roadmap and deliver products to market
• Manage and evolve product delivery operations
• Develop product strategy and roadmap
• Be the expert on customers, market, domain, and trends
• Define requirements for product enhancements and features
• Prioritize and manage product backlog ensuring Epics and Stories are ready for development
• Work with design and engineering teams to deliver the best customer experience
• Facilitate cross-functional communication and execution throughout product development process
• Serve as a subject matter expert for internal teams
• Manage go-to-market for new product launches and enhancements
• Some travel (~10%)

Sr Product Manager

This is an exciting opportunity in a fast-paced, growing digital health startup. The Clinic by Cleveland Clinic, a joint venture between Cleveland Clinic and Amwell, was launched in 2019 to unlock access to the world's best healthcare expertise so no one is left behind. The Clinic is looking for a Client Success Manager who will play a critical role in driving the success, satisfaction and growth of key client relationships, including health plans and employers. This role will be responsible for ensuring the successful implementation, service delivery and engagement in The Clinic solutions to drive retention and growth of our largest and most strategic clients. The position requires a combination of strong client relationship and implementation project management skills including strategic client management, communication planning and product knowledge (including technology skills to conduct product demonstrations). A strong background in healthcare account management and implementations, preferably with health plans, brokers, and employers is critical.

The Clinic, Client Success Manager

DevOps & Production Engineering

• The Lead Site Reliability Engineer will play a critical role in the Amwell Hosting department. Specifically, they will work to automate infrastructure management, improve service reliability, and support software delivery and deployment.
• Design and build infrastructure & systems that provide high levels of scalability, reliability, and performance, while balancing security, maintainability, and operational excellence.
• Automate the deployment and management of infrastructure on public cloud platforms.
• Support services-oriented web applications using container, cloud-native, and serverless technologies.
• Design and build Amwell's cloud infrastructure platform using infrastructure as code methods to accelerate software engineering and data science team's ability to deliver new products and services.
• Improves service experience by discovering and highlighting optimization opportunities with existing code or architectural design to address application availability, performance, observability, efficiency, and security challenges.
• Develop tools for integrations and task automation.
• Ensure compliance with security and data handling policies, including PCI, HIPAA, and HITRUST.
• Create and maintain technical documentation.
• Collaborate with product developers to ensure successful deployment and hosting of Amwell products.
• Coach and mentor site reliability engineers, encouraging best practices, standards, and continuous improvement.
• Track and reduce architectural, process, and technical debt for SRE toolset.
• Build and support monitoring/alerting infrastructure.
• Participate in on-call rotation.

Lead Site Reliability Engineer

Project & Program Management

• Work with the Director of Product Operations and other key stakeholders to develop product strategy and execute it through a product cycle
• Monitor and optimize key aspects of the product cycle from feature conception through delivery
• Play a key role in our annual and quarterly planning cycles
• Lead program planning sessions that map product priorities to development teams based on feature size and team composition
• Formulate and mine analytics associated with product utilization, feature utilization, profitability, and satisfaction
• Collaborate with cross-
• functional teams on the set up, management, and optimization of the product development process to meet planning and delivery goals
• Analyze and prepare reports on key business metrics of the product portfolio
• Participate in annual planning activities associated with product strategy, staffing, and roadmap
• Develop/manage visualization tools/dashboards
• Orchestrate leadership review & document decisions
• Internal coordination & Information exchange
• Ensure product managers are corresponding with cross-
• functional stakeholders in standard formats and cadences
• Ensure product managers are participating in product launch readiness using standard collaboration processes and tools with cross functional team such as: Training, Clinical, Support, Legal, and Marketing.
• Oversee Product documentation including comprehensive guides, spotlight briefs and release notes Release notes process/tooling coordination, optimization and distribution
• Act as a trusted advisor to executives, sharing relevant data to help leaders make informed decisions.

Remote Job Openings at Amwell

Amwell

Business Systems Analyst (Salesforce)

Amwell

Sales Development Representative

Amwell

Growth Operations Manager

Amwell

Regional Sales Director

Amwell

Workforce Operations Specialist

Amwell

Workforce Operations Manager

Amwell

Product Manager

Amwell

Senior Product Manager, Virtual Care Products

Amwell

Senior Product Manager, Consumer Engagement

Amwell

Principal Product Manager – Payer Markets

Amwell

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