SW Technical Support Representative

March 22

Apply Now

Get a free AI resume review

Anatomage Inc.

WebsiteLinkedInAll Job Openings

Turn medical concepts into 3D reality with Anatomage Bodies: Unique, Accurate, Functional

3D Imaging Software • Dental Implant Surgical Guides • Virtual Dissection Table • Invivo • 3D Anatomy

51 - 200

Description

• Collaborate with peers, team leads, engineers, and third-party vendors to resolve customer issues, maintaining complete ownership of issues from beginning to resolution • Follow up with customers within a timely manner to ensure accurate resolution for their technical issues • Document problems, diagnostics, interactions, next steps, and solutions implementation in our HubSpot CRM tool • Expertly responds to telephone calls, chats, tickets, and email requests for technical support to deliver the highest-quality customer service in the industry to end-users. • Consistently follow Standard Operating Processes and Procedures, Knowledge Base Articles to identify, resolve, and escalate issues as defined in an organized, effective manner to ensure customers perceive our company to be thorough, well-prepared, and punctual. • Take ownership of issues and show professionalism and control • Provide an extraordinary customer service experience • Demonstrate your expert knowledge to customers through application and platform training sessions over webinars, in person events (such as office visits or tradeshows) and through content creation.

Requirements

• Associates Degree (2-year colleges), or Bachelor’s degree (4-year universities) • Exceptional written and verbal communications skills, with proven experience interacting with a range of personalities and styles, to establish effective relationships at all levels of the organization • Able to quickly learn systems, processes, and procedures, and grasp technical concepts • Must have a passion for learning and demonstrable intellectual curiosity • Able to manage competing demands, multiple priorities, while remaining adaptable and flexible • Strong Communication & Interpersonal Skills • Leadership & Initiative • Collaboration & Teamwork • Analytical & Problem-Solving Proficiency • Integrity & Enthusiastic Attitude • Professional Demeanor • Experience working with Medical Devices or Medical Software is a plus • Proficient in medical and/or dental terminologies is a plus • General technical knowledge and proficiency is a plus

Benefits

• Health, Dental, and Vision care for you and your family • 401K savings plan with employer matching • Generous PTO leave and paid holidays • Casual work culture • Gym Stipend • Employee Assistance Plan • Team bonding activities and more!