Anavah Talent
51 - 200 employees
🎯 Recruiter
🤝 B2B
👥 HR Tech
Recruitment • B2B • HR Tech
Anavah Talent is a top headhunter specializing in connecting businesses with overseas talent at significantly reduced costs. They focus on placing both generalist and specialized roles, leveraging deep expertise and a vast network in the Philippines to find exceptional candidates. Anavah Talent offers a detailed consultative process, ensuring clients receive the best-fit candidates while providing a 90-day guarantee on their placements.
Bilingual CX and Operations Specialist, Spanish, English
Job not on LinkedIn
🕒 April 1
🗣️🇪🇸 Spanish Required
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Anavah Talent
51 - 200 employees
🎯 Recruiter
🤝 B2B
👥 HR Tech
Recruitment • B2B • HR Tech
Anavah Talent is a top headhunter specializing in connecting businesses with overseas talent at significantly reduced costs. They focus on placing both generalist and specialized roles, leveraging deep expertise and a vast network in the Philippines to find exceptional candidates. Anavah Talent offers a detailed consultative process, ensuring clients receive the best-fit candidates while providing a 90-day guarantee on their placements.
📋 Description
• Support customers via phone, chat, and email in English and Spanish • Handle escalations and complex issues, ensuring fast and accurate resolution • Assist with telecom-related requests (e.g., port-ins, service issues) • Document interactions and maintain accurate records in internal systems • Identify patterns and contribute to process improvements and operational efficiency • Collaborate with U.S.-based team members across support and engineering
🎯 Requirements
• Fluent in English and Spanish (strong written and spoken communication) • At least 3+ years of experience in omnichannel support within BPO, call centers, or telecom (preferably for U.S. multinational clients). • At least 1+ years of experience with telecom (port-in, service migration, account transfer). • Experience handling voice support and escalations • Strong problem-solving and critical thinking skills • Able to work full-time (Monday to Saturday) during U.S. business hours. • Bachelor Degree or higher (summa, magna or cum laude and/or Academic Scholar from a reputable college preferred) • Familiarity with systems like ZoHo, Intercom CX, and Google Sheets. • Background in high-touch, premium customer service programs, where quality of service is as important as speed. • Direct experience with U.S. Telecommunications or IT Services space (TeleTech, AT&T, Boost Mobile, etc.) • Experience working with U.S.-based startups
🏖️ Benefits
• Work From Home • Training & Development
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