Grupo Top Experience
11 - 50 employees
Founded 2007
🚗 Transport
👥 B2C
Transport • Tourism • B2C
Grupo Top Experience is a comprehensive tourism company based in Rio de Janeiro, specializing in ground transportation, city tours, and nautical experiences. As the parent company of Top Transfer, which is renowned for its exceptional service and high customer satisfaction, Grupo Top Experience aims to connect people to their destinations while offering unforgettable experiences. They provide a range of services including shared, private, and VIP transfers, as well as guided tours and travel packages, making them a leading choice for both local and international travelers.
Operations and Logistics Analyst
Job not on LinkedIn
🕒 March 30
🗣️🇧🇷🇵🇹 Portuguese Required
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Grupo Top Experience
11 - 50 employees
Founded 2007
🚗 Transport
👥 B2C
Transport • Tourism • B2C
Grupo Top Experience is a comprehensive tourism company based in Rio de Janeiro, specializing in ground transportation, city tours, and nautical experiences. As the parent company of Top Transfer, which is renowned for its exceptional service and high customer satisfaction, Grupo Top Experience aims to connect people to their destinations while offering unforgettable experiences. They provide a range of services including shared, private, and VIP transfers, as well as guided tours and travel packages, making them a leading choice for both local and international travelers.
📋 Description
• Prepare the daily logistics for client trips • Assign vehicles and drivers to each route • Ensure the operation runs with the fewest possible third-party providers • Adjust routes when necessary to reduce travel time and costs • Manage the entire communication flow between passengers, company staff and third-party providers • Confirm with drivers that passenger counts are correct, identifying and correcting inconsistencies when they occur • Resolve passenger-related and operational issues (vehicle delays, missed connections, extra passengers, last-minute changes, emergency vehicle hires), maintaining clear communication with the team and passengers • Request quotes for third-party vehicles, negotiate with providers and enter costs into the system • Keep all operation and logistics information up to date in the CRM, spreadsheets and operational records.
🎯 Requirements
• Experience with CRM • Experience with ERP • Experience working with spreadsheets • Customer service experience • Experience organizing logistics routines is a plus • Experience in the tourism industry is a plus
🏖️ Benefits
• Work-from-home allowance • Meal allowance
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