ServiceNow Technical Consultant – HAM

🕒 July 17

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 ServiceNow

👻 Ghost score 23%

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Aoop Cloud Solutions

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

☁️ SaaS

💳 Fintech

💼 Consulting

SaaS • Fintech • Consulting

Aoop Cloud Solutions is a leader in digital transformation and hyperautomation, offering comprehensive solutions that enhance Total Experience (TX) for clients. The company specializes in integrating advanced technologies and services like ServiceNow, aiming to streamline processes and improve experiences for customers and employees alike. They have successfully completed over 1800 digital transformation projects, emphasizing a collaborative approach that focuses on delivering significant value and innovation to various industries.

📋 Description

• We are seeking a Technical Consultant with strong experience in IT Asset Management (ITAM), particularly with the HAM (Hardware Asset Management) module. • This professional will be responsible for designing the solution architecture, defining processes, and implementing or evolving the HAM module. • Advise clients on ITAM best practices, prioritizing standard platform usage and avoiding unnecessary customizations. • Assess asset management maturity and propose continuous improvements to the hardware lifecycle. • Structure and optimize data normalization to ensure data quality in the production environment. • Develop automations for asset lifecycle events using Flow Designer. • Implement and sustain hardware asset management processes on the ServiceNow platform. • Ensure the quality and reliability of CMDB data, including attributes and relationships. • Create and maintain asset inventories, adjust dependencies, and develop HAM dashboards. • Collaborate with areas such as Procurement, Finance, Security, and IT to ensure the asset lifecycle. • Provide technical support and sustainment for ITAM, ensuring best practices, performance, and compliance.

🎯 Requirements

• Experience in ServiceNow ITAM projects. • Certifications such as CIS-HAM, CIS-SAM, CIS-Discovery, and CSA. • Knowledge of asset governance practices (ITAM). • Solid knowledge of CMDB, including governance and relationships. • Knowledge of ITIL and service management practices. • Intermediate / Advanced English. • Sense of ownership and initiative in deliveries. • Strong communication skills for working with technical teams and clients. • Continuous interest in learning and professional development. • Adaptability to dynamic and growing environments. • English Fluent • Spanish Advanced • Postgraduate / MBA

🏖️ Benefits

• Flexible Benefits: Meal voucher / Food allowance. • SulAmérica Health Insurance - no co-payment and 100% company-paid. • Dental Plan - SulAmérica - 100% company-paid. • Home Office Allowance. • Life Insurance. • Childcare Assistance. • PPR (Profit Sharing). • Quality of Life and Well-being: Wellhub (Gympass). • Digital Urgent Care (24/7 Telemedicine available every day with responses within up to 20 minutes). • Teleconsultations with medical specialists. • Chronic Care Management (personalized, multidisciplinary care). • Pregnancy Program: Full prenatal support by qualified professionals. • Nutrition Program: Support for better eating habits and consultations with nutritionists. • Social Support: Social workers and legal and financial guidance. • Emotional Health: Check-ups, psychotherapy, and an urgent and emergency support center. • Benefits Club: Education and Career: Partnerships with training courses, universities, and language schools. • Shark Academy: Responsible for upskilling our Aoopers, with ongoing training and 100% company-funded certifications. • #sharkteam: Exchange of experience and knowledge with a market-leading team. • Aoop Lovers: Gamification program where, in addition to having fun and interacting, you can redeem points earned for fantastic prizes.