Customer Support

January 23

Arena

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Arena is a software startup developing the next generation of engagement tools powered by first party data

11 - 50

Description

Customer Interaction: Respond promptly to SMBs customers' inquiries through Intercom and email. Provide accurate and detailed information about Arena's products. Address and resolve customer issues, concerns, and complaints in a professional and efficient manner. Problem Resolution: Analyze customer problems and determine appropriate solutions with the engineering team. Collaborate with other departments to resolve complex issues and escalate problems when necessary. Product Knowledge: Maintain a comprehensive understanding of the company's products and services. Stay informed about updates, changes, and new features to effectively assist customers. Customer Education: Educate customers on how to use products or services effectively to maximize their satisfaction. Work to update support documentation and FAQs for customer reference. Crossfunctional collaboration: Collaborate with other departments, such as Engineering, Product Development, Sales, and others, to ensure a seamless customer experience. Continuous Improvement: Proactively identify opportunities for process improvements to enhance the efficiency of the customer support function. Contribute to the development and implementation of customer support best practices.

Requirements

• Bachelor’s degree preferred in tech areas; 3+ years of relevant experience in customer support; Great English level; Excellent communication skills, both written and verbal; Strong problemsolving abilities and a customerfocused mindset; Familiarity with Intercon; Ability to multitask and prioritize in a fastpaced environment; Problemsolving profile

Benefits

• Be a part of the team in Silicon Valley and join a global team • Work remotely and visit the HQ in San Francisco, California • A team of exceptional engineers • Competitive salary package & benefits • Company equity • 4 weeks of paid time-off • A generous Learning and Development budget • Key moment to join Arena in terms of growth and opportunities • Ability to put your stamp on an innovative product • Fast-learning environment, entrepreneurial and strong team spirit • Multiple nationalities: cosmopolite & multi-cultural mindset • Our people matter, work-life balance is important at Arena