Account Manager II

🕒 May 28

⛰️ Colorado, Nebraska, +3 more states – Remote

⛰️ Colorado – Remote 🌾 Nebraska – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🌾 North Dakota – Remote

💵 $84.3k - $100.1k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💰 Account Manager

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Arrow Components

WebsiteLinkedInAll Job Openings

10,000+ employees

Arrow Components is the driving force behind arrow.com, the e-commerce portal for Fortune 120 company Arrow Electronics.

📋 Description

• Manages between 100-200 mid and mass market accounts to ensure positive customer experience, sustained and enhanced customer relationships, and revenue growth within accounts. • Handles renewals, relationship development, and upsells, leveraging solutions, services, and new offerings. • Supports assigned client base and responds timely to customer inquiries and promptly follow-ups on customer related issues. • Proactively consults and provides renewal and growth quotes to customers to understand their requirements and ensures orders are properly processed. • Responsible for meeting/exceeding assigned renewal rate and growth targets. • Tracks at risk, non-renewal, pending, and lost renewals including reasons for cancellation. • Clearly understands all product offering, subscription and renewal licensing models. • Creates selling opportunities within assigned customers through a sales plan and process. • Develops an understanding of the customer’s needs and the customer’s decision-making hierarchy to proactively assess, clarify, and validate customer needs on an ongoing basis. • Conducts calls to develop new revenue streams with existing customers by using cases and ability to communicate solution values of products and services. • Executes on solutions selling through knowledge offerings. • Grows profit and maximizes margins by selling value-added, long-term solutions. • Collaborates with Sales, Marketing, Channel, and Technical teams to share, develop and build global market intelligence including information related to customers, market trends, supply and demand. • Conducts quarterly business review visits with at least 75% of accounts in their renewal year. • Travel required 50% of the time.

🎯 Requirements

• Typically requires a 4 year degree and 2–4 years of related experience; or an advanced degree without experience; or equivalent work experience. • Microsoft Suite experience required (strong excel experience and familiarity with VLOOKUPS and pivot tables). • Experience with Salesforce and selling software strongly preferred. • Experience with cross selling/upselling and renewals required.

🏖️ Benefits

• Medical, Dental, Vision Insurance • 401k, With Matching Contributions • Short-Term/Long-Term Disability Insurance • Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options • Paid Time Off (including sick, holiday, vacation, etc.) • Tuition Reimbursement • Growth Opportunities • And more!