Sales Development Representative, SDR

June 26

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Articulate

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e-Learning Authoring Tools • e-Learning • Screen Recordings • Online Learning Management • e-Learning Software

201 - 500

💰 $1.5G Series A on 2021-06

Description

• Leverage the BANT Methodology to qualify leads to be worked by the Sales teams. • Maintain coverage of live sales support communication paths during business hours: Incoming phone calls to the Articulate 800 number, incoming live chats to the website, and phone transfers from cross-functional teams • Reach out to prospects and customers to conduct scripted sales activities • Work cooperatively with other Articulate teams to deliver an exceptional customer experience • Answer basic questions from prospects and customers • Transfer more complex questions or situations to the appropriate frontline team • Track and gather evidence from calls and chats for high-priority customer issues or needs • Cultivate a broad and varied understanding and knowledge of Articulate 360 and Rise to provide efficient and competent assistance to customers in a live environment • Available during requested business hours, Monday – Friday, to respond to incoming sales inquiries (unless prior approval from management) • Other sales support duties as assigned

Requirements

• Minimum two years of experience in a business development or sales support role • Excellent attention to detail and follow-through, with the ability to handle and prioritize high-volume activities without letting anything fall through the cracks • Adept at finding answers on the spot and handling uncertainty from customers and prospects • Solid computer skills, including in-depth experience with Salesforce.com; able to create, manage, and update lead, contact, and opportunity information with ease • Positive, energetic phone presence • Outstanding written and verbal communication skills • A can-do, positive attitude • Independence at managing the day-to-day volume, case assignment, and other duties as assigned or time allows • Thoughtful, trustworthy doer • BA or BS degree or equivalent experience