Customer Service Representative

🔥 56 minutes ago

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Asiacruit

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤝 B2B

🎯 Recruiter

B2B • Recruitment

Asiacruit is an Employer of Record and Business Process Outsourcing (BPO) firm focused on helping companies hire employees, manage payroll, maintain compliance, and expand across Asia without the need to set up local legal entities. The company advertises job openings, provides regional HR and payroll services, and positions itself as a partner for cross-border hiring and workforce management; the site also highlights company culture recognition (Great Place to Work in the Philippines).

📋 Description

• Respond to customer inquiries via phone, email, and approved communication channels • Provide accurate information about insurance and accounting-related processes, policies, billing, and documentation requirements • Collect customer details and confirm account or policy information • Log, track, and update customer requests in case management systems • Resolve routine requests and escalate complex, sensitive, or high-risk issues • Follow up on documents, approvals, payment status, and service tickets • Assist with policy status, endorsements, renewals, and basic document requests • Coordinate missing information and supporting documents with customers and internal teams • Support premium billing, commission inquiries, and carrier correspondence • Verify forms, certificates, invoices, and related records before routing • Support inquiries about invoices, statements, payment status, and payment or receipt confirmation • Gather and validate billing information and coordinate discrepancy resolution with accounting or finance teams • Maintain accurate customer information in CRM, spreadsheets, and internal databases • Prepare tracking logs, service status reports, and operational documentation • Perform quality checks on captured customer details • Protect confidential customer, policy, billing, and financial information • Maintain communication and outcome records for audit readiness • Follow compliance requirements and escalation workflows

🎯 Requirements

• Associate degree or bachelor's degree in Business Administration, Accounting, Finance, Insurance, Communications, or a related field • 1+ year of experience in customer service, call center support, insurance support, accounting/billing support, or a related role • Strong English communication skills, written and verbal • Professional phone and email etiquette • Ability to remain calm and helpful in all situations • Comfort working with case management systems, CRMs, and online tools • Ability to learn new platforms quickly • Strong attention to detail and accurate recordkeeping across multiple systems • Basic understanding of billing concepts, including invoices, statements, and payment status • Ability to manage multiple priorities, meet service timelines, and follow standard procedures • Ability to handle confidential information with discretion and professionalism • Reliable internet connection and suitable home office environment • Ability to work effectively with remote or international teams • Preferred: experience supporting an insurance agency, insurance carrier, financial services firm, or accounting-focused organization • Preferred: familiarity with insurance basics and common billing workflows • Preferred: experience with CRM/case management tools, policy administration systems, or billing/ticketing platforms • Preferred: experience handling payment-related inquiries, customer statements, and invoice verification • Preferred: knowledge of confidentiality and privacy practices • Preferred: experience with U.S. insurance, accounting, privacy, or financial documentation practices

🏖️ Benefits

• Competitive compensation • Opportunities for professional development and career growth • Collaborative, international environment • Exposure to diverse teams and industry professionals • Supportive team environment