Customer Success Manager, Restaurant

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Aspire Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏨 Hospitality

📦 Logistics

🏗️ Construction

Hospitality • Logistics • Construction

Aspire Software is a company that focuses on acquiring and nurturing businesses with a strong foundation in outstanding products and passionate teams. As part of the Valsef Group, Aspire Software offers resources, knowledge, and a suite of best practices to enhance and expand operations for continuous improvement and sustainable growth. The company emphasizes decentralization to unlock innovation and adaptability within its acquired entities. Aspire Software is dedicated to serving its customers through long-term technology partnerships, leveraging capital and expertise in various verticals to grow both the businesses and individuals involved.

📋 Description

• Manage the end-to-end onboarding of new restaurant partners • Set clear expectations, provide training, and ensure full system adoption • Collaborate with integration and support teams to deliver a fast, smooth go-live • Act as the main point of contact post-onboarding • Build trust and strong working relationships with restaurant operators and managers • Monitor customer health and proactively address issues before they escalate • Proactively gather, track, and analyze customer feedback • Identify patterns, surface pain points, and advocate for customer needs internally • Collaborate with Product and Engineering to prioritize improvements based on feedback • Help document and improve scalable customer success playbooks • Work cross-functionally across Sales, Product, Support, and Marketing • Develop new initiatives and support programs to improve retention and satisfaction • Ensure customers understand the full value of Sadie and how to use relevant features • Identify upsell opportunities or new integrations that add value • Support expansion and referrals within multi-location groups

🎯 Requirements

• 2+ years of experience in customer success, account management, or hospitality technology • Highly organized, empathetic, and customer-obsessed • Strong relationship-building and problem-solving abilities • Strong written and verbal communication skills • Comfortable working in fast-moving environments with competing priorities