Customer Intelligence Manager

🕒 June 30

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AssessFirst 🦄

WebsiteLinkedInAll Job Openings

51 - 200 employees

👥 HR Tech

🤖 Artificial Intelligence

☁️ SaaS

HR Tech • Artificial Intelligence • SaaS

AssessFirst is a company focused on revolutionizing the talent management processes within organizations. Founded in 2002, the company specializes in providing predictive hiring solutions using artificial intelligence to assess candidates' cognitive abilities, motivations, and personality traits. AssessFirst aims to help companies recruit more effectively by offering insights that are proven to link to performance and engagement. The company also aids in managing and developing talent by leveraging unbiased predictive algorithms. Employing a fully remote workforce, AssessFirst encourages radical freedom and extreme responsibility among its team members. Over the years, the company has supported global organizations in overcoming HR-related challenges and continues to expand its presence in various markets, including the UK.

📋 Description

• Detect risks and opportunities before anyone else • Build churn, engagement and expansion scoring models • Identify early warning signals that precede churn or upsell • Implement customer prioritization dashboards for CS and business teams • Provide actionable recommendations, not just observations • Centralize customer knowledge from all sources: Mixpanel, CRM, etc. • Structure a unified, reliable view of customer behavior that is accessible to everyone • Define and maintain the key metrics that reflect the reality of the customer lifecycle • Build robust customer-understanding data pipelines • Design and deploy automation scenarios triggered by actual behavioral signals • Create personalized, contextual communications based on engagement level • Orchestrate multi-step workflows covering onboarding, reactivation, and expansion • Continuously measure and optimize the impact of each action • Present high-impact insights to the Executive Committee and senior leadership • Translate behavioral signals into product, marketing and business recommendations • Become the internal reference for all matters related to customer understanding • Promote a data-driven decision-making culture across the organization.

🎯 Requirements

• Analytical mindset: you can extract, analyze and turn data into concrete recommendations. • Automation-first approach: you design workflows and integrations that simplify and speed up work. • Comfortable with AI: you use AI tools daily to code, analyze and gain efficiency. • Action-oriented builder: you prefer to create useful solutions rather than produce analyses that remain theoretical. • Autonomous and proactive: you take initiative, prioritize your projects and can persuade the right stakeholders.

🏖️ Benefits

• Autonomy & flexibility: organize your work freely according to priorities and current projects. • Fully remote: work from anywhere in Europe! 🌍 • Meal vouchers: Swile card worth €10 per working day. • Health insurance: coverage provided by Alan. • Savings & profit-sharing: employee savings and profit-sharing plan. • Well-being: contributions toward your sports activities, gift vouchers and an employee benefits platform. • Coworking: access to shared workspaces up to 6 times per month with Worklib. • Team life: a strong company culture and four retreats per year to get together.