Improving contractor efficiency, profitability, and safety through labor and asset management and digitization.
Rail Safety Act Compliance • Field Worker Management • Workforce Allocation • Electronic Timesheets • Complex Process Management
51 - 200
April 5
Improving contractor efficiency, profitability, and safety through labor and asset management and digitization.
Rail Safety Act Compliance • Field Worker Management • Workforce Allocation • Electronic Timesheets • Complex Process Management
51 - 200
• Independently manage the allocated queue of support requests and assume ownership of incoming requests • Be an expert on the Assignar platform, including product limitations, system integrations, and solutioning of workflows • Provide high quality, articulate communication with customers - focusing on first-contact resolution whenever possible, and progressing the case along in a meaningful way with each touch point • Consistently deliver timely, meaningful responses to customer inquiries, questions, requests and issues • Review standard reporting requests that come from the Success team and customers • Assist with building reports based on specifications provided
• Experience as a Customer Support Specialist or similar CS role • Familiarity with the construction industry (a plus) • Experience using zendesk software (a plus) and remote support tools • Excellent communication and problem-solving skills • Multi-tasking abilities • Patience and poise when handling tough cases • Ability to explain technical jargon in layman's terms for our customers • Ability to work flexible hours to cover the AWST timezone
• Submit your application via the ‘Breezy’ link • Phone screen and culture interview with Sophie Edwards (Head of People & Culture) • Interview with Melanie Niven, our Team Lead for Customer Success ANZ • Interview with the Support & Customer Success team
Apply Now