Senior Pre-Sales Consultant

🔥 12 hours ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟠 Senior

🔍 Pre-sales Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Atento

WebsiteLinkedInAll Job Openings

89377 - 89377 employees

Founded 1999

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 Post-IPO Equity on 2023-02

Consulting • Healthcare • Logistics

Atento is a leading provider of Business Transformation Outsourcing (BTO) services, elevating the traditional Business Process Outsourcing (BPO) model by implementing strategic, enterprise-wide changes to enhance clients' performance and competitiveness. The company guides clients through the full cycle of customer experience transformation, offering innovative, outcome-based business models that maximize business value while optimizing Total Cost of Ownership (TCO). Atento operates across a diverse range of sectors, including financial services, telecom, retail, utilities, healthcare, automotive, media, travel and hospitality, and education. Its solutions encompass customer engagement, analytics, automation, AI/Cognitive technologies, and cybersecurity, leveraging methodologies such as Lean Six Sigma and design thinking for efficiency and user-centricity.

📋 Description

• Own the Technical Win • Translate customer pain points into a 10/20/70 transformation blueprint (Technology/Data/Processes) • Work with CX Solution Architecture or Process and BPO Consulting • Configure AI-powered Proofs of Value • Orchestrate APIs and integrate legacy systems, CRMs, and ERPs • Facilitate executive workshops and Design Sprints • Develop and deliver compelling impact-driven storytelling • Participate in customer meetings, with availability for occasional visits and travel

🎯 Requirements

• Completed bachelor's degree (MBA or postgraduate degree is a plus) • Proven experience in information security • Advanced/fluent English • Spanish is desirable for meetings • Strong experience in CX Solution Architecture or Process and BPO Consulting • Cloud knowledge: AWS, Google Cloud, or Microsoft Azure • Deep knowledge of AI Prompt Engineering • Knowledge of Conversational AI tools, such as Twilio and ElevenLabs • Knowledge of telecommunications, chatbots, and CRM platforms such as Salesforce and Zendesk • Proficiency in Design Thinking and Service Blueprinting for AI-first customer journeys • Ability to configure AI-powered Proofs of Value • Experience orchestrating APIs • Experience integrating legacy systems, CRMs, and ERPs • Experience facilitating executive workshops and Design Sprints • Strong impact-driven storytelling skills

🏖️ Benefits

• Meal and/or food allowance • Life insurance • Funeral assistance • Childcare assistance / assistance for children with disabilities • Product discounts • Dental insurance • Health insurance • Gym memberships / sports activity discounts • Educational partnerships with course discounts • Career development plan • Remote work • Working hours: 9:00 a.m. to 6:00 p.m. • 5-on, 2-off schedule