Technical Product Manager, AI Agent Assistant

Job not on LinkedIn

🔥 0 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚒️ Technical Product Manager (TPM)

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Atento

WebsiteLinkedInAll Job Openings

89377 - 89377 employees

Founded 1999

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 Post-IPO Equity on 2023-02

Consulting • Healthcare • Logistics

Atento is a leading provider of Business Transformation Outsourcing (BTO) services, elevating the traditional Business Process Outsourcing (BPO) model by implementing strategic, enterprise-wide changes to enhance clients' performance and competitiveness. The company guides clients through the full cycle of customer experience transformation, offering innovative, outcome-based business models that maximize business value while optimizing Total Cost of Ownership (TCO). Atento operates across a diverse range of sectors, including financial services, telecom, retail, utilities, healthcare, automotive, media, travel and hospitality, and education. Its solutions encompass customer engagement, analytics, automation, AI/Cognitive technologies, and cybersecurity, leveraging methodologies such as Lean Six Sigma and design thinking for efficiency and user-centricity.

📋 Description

• Define and manage the product strategy, roadmap, priorities, and backlog • Translate customer needs into requirements, user stories, and acceptance criteria • Collaborate with Engineering, Design, Data, AI, Customer Success, Pre-Sales, and Marketing teams • Engage with end users and the Customer Success team to gather feedback and improve the product • Research market trends, competitors, new AI capabilities, and emerging use cases • Support the Value Engineering team with basic financial modeling, ROI calculations, and the development of customer business cases • Create and review product documentation and marketing materials • Monitor product adoption, performance, customer outcomes, and business impact • Participate in Agile practices, including backlog refinement, sprint planning, product reviews, and retrospectives

🎯 Requirements

• Employees undergoing any type of internal move must consult the mobility table in Policy NI-002 and review the eligible positions • A rating of “Good” or above in the Time to Talk assessment • Experience in Product Management, preferably with AI, SaaS, automation, customer service, or enterprise software solutions • Experience with Agile methodologies such as Scrum or Kanban • Ability to collaborate effectively with technical and customer-facing teams • Strong skills in product discovery, prioritization, analysis, and communication • Customer-centric mindset and a genuine interest in engaging with end users • Interest in market research, competitive analysis, financial modeling, and product documentation • Hands-on experience using AI tools for research, analysis, and content creation • Portuguese and English proficiency at B2 level or above • Spanish is a plus • Must not be an intern or apprentice • Must have completed the minimum required tenure in the company/current role, as specified for the position

🏖️ Benefits

• Work from home / remote work • 5-on, 2-off work schedule, with Saturdays and Sundays off