Trilingual Operations Analyst – Pharmaceutical Industry

🔥 15 hours ago

🇧🇷 Brazil – Remote

💵 R$5k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 0%

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Atento

WebsiteLinkedInAll Job Openings

89377 - 89377 employees

Founded 1999

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 Post-IPO Equity on 2023-02

Consulting • Healthcare • Logistics

Atento is a leading provider of Business Transformation Outsourcing (BTO) services, elevating the traditional Business Process Outsourcing (BPO) model by implementing strategic, enterprise-wide changes to enhance clients' performance and competitiveness. The company guides clients through the full cycle of customer experience transformation, offering innovative, outcome-based business models that maximize business value while optimizing Total Cost of Ownership (TCO). Atento operates across a diverse range of sectors, including financial services, telecom, retail, utilities, healthcare, automotive, media, travel and hospitality, and education. Its solutions encompass customer engagement, analytics, automation, AI/Cognitive technologies, and cybersecurity, leveraging methodologies such as Lean Six Sigma and design thinking for efficiency and user-centricity.

📋 Description

• Monitor operational KPIs • Generate quantitative and qualitative reports, conduct analyses, and create effective action plans • Present results • Provide operational support across all areas • Suggest improvements to correct issues, optimize processes, and provide feedback to operations and the contracting client • Validate and adapt new processes for operational use • Define objectives and establish communication and employee-adherence plans • Continuously evaluate processes after implementation • Assess results by employee, compare them with established objectives, and course-correct with the direct manager • Serve and support the B2B client and the Commercial team • Build relationships and collaborate with different departments • Turn data into practical actions and drive continuous process improvement

🎯 Requirements

• Pursuing or completed higher education is a plus (not mandatory) • Performance evaluation score of 100 or higher (Good Performer) • Meet the minimum time-in-role requirement, in accordance with policy NI-002 • Knowledge of Microsoft Office, particularly Excel, Word, and PowerPoint • Knowledge of CRM and ERP systems is desirable, such as SAP, Totvs, Senior, Linx, or platforms with order-processing functionality • Fluency in Portuguese and English (written and spoken) • Intermediate French proficiency (written or spoken) • Dynamic profile, with a sense of urgency and agility in performing activities • Ability to work collaboratively as part of a team • High level of commitment and professional responsibility • Strong organizational skills and attention to detail • Must not be an intern or apprentice • Time to Talk rating of Good or above • Must meet the minimum company and current-role tenure requirements specified for the position