Lead Customer Engineering Specialist (Remote)

February 20

Atlan

WebsiteLinkedInAll Job Openings

Modern Data Workspace ✨ | A Leader in The Forrester Wave™️ | Follow for resources, blogs, and more from the data world.

Data and Analytics • Data • Analytics • Data Catalog • Data Governance

51 - 200

Description

• Challenge yourself: Go beyond basic troubleshooting, diagnose & fix complex product issues using your Python/Java expertise. • Empower users: Analyze issue patterns, suggest improvements & uncover new use cases to shape the future of our platform. • Become the knowledge hub: Craft solutions, enhance processes & contribute to public knowledge articles, guiding users & your team. • Lead & inspire: Mentor others, share your expertise & foster a collaborative environment where everyone thrives.

Requirements

• 5+ years as a Technical Support Engineer at a level closest to engineering (L3 or equivalent) with strong Python/Java skills. • Technical Debugging - Code browsing (Python/Java), attaching a code debugger, Log analysis. For e.g. Reverse engineer (problem statement to code snippet) Run code locally and understand the flow line by line Test fixes locally and commit the changes • Passion for empowering users: Understand their pain points & find solutions that make a real impact. • Solid computing fundamentals: Master operating systems (Linux), networks, storage, scripting & REST APIs. • Communication that shines: Clearly explain technical concepts to anyone. • Preferred: Cloud-native tech experience (Kubernetes) & cloud platform exposure (AWS, Azure, GCP). SaaS & startup environment familiarity. Worked as a Software Engineer (bug-fixing and/or feature development) • Experience leading a technical team.

Benefits

• Collaborative Team: Work alongside talented, humble individuals dedicated to revolutionizing data team experiences globally. • Remote Flexibility: Enjoy the freedom to work from anywhere in the world, prioritizing work-life balance. • Cultural Immersion: Immerse yourself in a culture that values learning, knowledge-sharing, and plenty of pet photos on Slack! 🐕🐈