Level 1 Help Desk Technician

Job not on LinkedIn

🔥 0 minutes ago

🌐 Philippines, India, +4 more countries – Remote

🇵🇭 Philippines – Remote 🇮🇳 India – Remote 🇳🇮 Nicaragua – Remote 🇵🇰 Pakistan – Remote 🇨🇴 Colombia – Remote 🇬🇹 Guatemala – Remote

⏰ Full Time

🟢 Junior

💻 IT Support

🚫👨‍🎓 No degree required

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Auctus Group

WebsiteLinkedInAll Job Openings

11 - 50 employees

Auctus Group is a company whose public website is currently displaying PHP/WordPress runtime deprecation and header errors. The page output shows deprecated return-type notices from the All-in-One WP Migration plugin and warnings about headers already sent, indicating the site is running incompatible plugin/PHP versions and preventing normal site content from loading. Because the site content is obscured by these technical errors, no clear business details could be determined from the page; resolving the PHP/plugin compatibility issues or contacting the site administrator is needed to reveal the company's services or industry.

📋 Description

• Provide first-level technical support for hardware, software, and account-related issues • Troubleshoot Windows, macOS, printers, Microsoft 365, VPN, and network connectivity issues • Manage user accounts, password resets, MFA support, and onboarding/offboarding tasks • Escalate advanced technical issues to senior IT staff when necessary • Document tickets, troubleshooting steps, and resolutions accurately • Assist with workstation setup, device imaging, inventory tracking, and equipment deployment • Support remote employees using remote access and support tools • Maintain awareness of HIPAA and security best practices when handling systems and user data • Deliver excellent customer service and maintain professionalism during high-pressure situations • Help improve onboarding, documentation, and operational efficiency • Build trust with internal teams through reliability and communication • Contribute positively to company culture and team collaboration

🎯 Requirements

• 1–3 years of prior IT help desk or technical support experience • Experience supporting Microsoft 365 environments • Familiarity with Windows and macOS troubleshooting • Basic understanding of networking concepts, VPNs, printers, and endpoint devices • Strong communication and organizational skills • Ability to prioritize tasks and manage multiple requests simultaneously • Experience with ticketing systems and remote support tools preferred • Experience in healthcare or medical billing environments preferred • Familiarity with HIPAA-compliant environments preferred • Exposure to Microsoft Entra ID, Intune, Huntress, ScreenConnect, or similar platforms preferred • CompTIA A+, Network+, or equivalent certifications preferred

🏖️ Benefits

• Work-from-home arrangement • Continuing education support, including encouragement and funding • Charitable donation matching • Remote happy hours • Book club • Goofy team activities • Supportive working environment focused on people and culture