CCaaS Solution Architect

🕒 August 21

🇸🇬 Singapore – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

👻 Ghost score 18%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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AudioCodes

WebsiteLinkedInAll Job Openings

501 - 1000 employees

📡 Telecommunications

💰 Post-IPO Secondary on 2020-06

Telecommunications

AudioCodes is a leading vendor of advanced voice networking and media processing solutions for the digital workplace. The company focuses on enabling enterprises and service providers to build and operate all-IP voice networks for unified communications, contact centers, and hosted business services. With its innovative products, solutions, and services, AudioCodes serves large multi-national enterprises and tier-1 operators globally.

📋 Description

• Serve as the regional technical expert for AudioCodes Voca CIC across APAC • Stay current with the product roadmap, new releases, and emerging capabilities • Provide customer, partner, and competitive feedback to Product Management and Engineering • Develop reusable demo environments, best practices, and technical playbooks • Deliver enablement sessions, workshops, and product updates to regional Sales and Presales teams • Partner with Sales throughout the customer journey, from discovery to technical validation • Lead technical presentations, architecture workshops, and executive solution demonstrations • Design scalable Contact Center and AI solutions tailored to customer business requirements • Support RFPs, RFIs, and technical proposals with detailed solution architecture • Position Voca CIC against competing platforms by articulating technical advantages and business value • Own the end-to-end lifecycle of customer demonstrations and Proofs of Concept • Build industry-specific demo scenarios for Financial Services, Healthcare, Retail, and BPO sectors • Define PoC success criteria, execution plans, stakeholder alignment, and technical outcomes • Enhance demo environments with AI capabilities, automation, integrations, and real-world customer journeys • Develop and maintain integrations with Salesforce, Microsoft Dynamics, ServiceNow, and Microsoft Teams • Support recruitment, technical validation, and onboarding of strategic partners across APAC • Deliver technical training, certifications, workshops, and hands-on enablement sessions • Advise partners on building and scaling successful Voca CIC practices • Collaborate with Channel and Alliance teams to expand the regional partner ecosystem • Work with Product Management, Engineering, Marketing, and Customer Success to improve product adoption and customer outcomes • Share market trends, competitive insights, and customer requirements that influence product strategy • Help define repeatable technical methodologies that accelerate sales execution across the region

🎯 Requirements

• 5+ years of experience in Solutions Engineering, Presales, Technical Consulting, or Solution Architecture within a Contact Center, CX, Conversational AI, or Unified Communications environment • Hands-on experience with Contact Center platforms, Conversational AI, Voicebots, or Intelligent Automation solutions • Strong understanding of the Microsoft Teams Voice and Contact Center ecosystem • Proven ability to translate business requirements into scalable technical solutions • Strong techno-commercial mindset with the ability to communicate business value alongside technical capabilities • Excellent presentation, storytelling, and customer-facing communication skills • Experience delivering executive presentations, solution workshops, and technical demonstrations • Experience leading customer Proofs of Concept from planning through successful completion • Experience with CCaaS, UCaaS, Microsoft Teams, Dynamics 365, Salesforce, ServiceNow, or similar enterprise platforms • Experience working with channel partners and indirect sales models • Familiarity with APIs, integrations, automation, and AI-driven customer experience solutions • Self-motivated, proactive, and comfortable working across multiple countries and cultures • Strong ownership mentality with a passion for solving customer challenges • Ability to thrive in a fast-paced, high-growth technology environment

🏖️ Benefits

• Full-time employment • Remote work arrangement • Opportunity to work with Microsoft Teams, Contact Center, Conversational AI, and AI-powered customer experience solutions • Work with a global team, partners, and enterprise customers across APAC • Technical training, certifications, workshops, and hands-on enablement sessions • Professional exposure to Product Management, Engineering, Marketing, and Customer Success collaboration