Technical Account Manager, Water

🔥 0 minutes ago

🇦🇺 Australia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Autodesk

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

🏗️ Construction

🏭 Manufacturing

💼 Consulting

Construction • Manufacturing • Consulting

Autodesk is a global leader in software for designers, engineers, builders, and creators. The company provides a comprehensive suite of design and engineering applications including popular products like AutoCAD, Revit, and 3ds Max. Through its Design and Make Platform, Autodesk empowers professionals across various industries to design, visualize, and manage projects efficiently, facilitating innovation and sustainability in architecture, engineering, construction, and manufacturing.

📋 Description

• Build trusted relationships with customer technical stakeholders and maintain understanding of customer workflows, environments, and support needs • Monitor support cases, trends, and escalation risks • Coordinate with Technical Support, Product, Customer Success Managers, and other internal teams for timely follow-up and resolution • Support customer success account planning, business reviews, and agreed customer success activities • Keep account notes, actions, and support insights current • Coordinate TAM- or TAS-led case reviews, coaching sessions, support process integration, user insights, and other Technical Support Management Services • Maintain current knowledge of Autodesk Water Infrastructure products, customer workflows, and relevant industry practices • Share product and industry insights to improve customer outcomes • Represent customer needs, risks, and feedback internally to inform prioritisation, product escalation discussions, account planning, and customer success activities • Collaborate with internal teams across APAC, the USA, Europe, and India

🎯 Requirements

• B.S. or M.S. in Civil, Environmental, or Water Resources Engineering, or a related discipline • Minimum of 5 years of experience in water infrastructure, water resources modelling, hydraulic modelling, or asset performance modelling • Experience ideally in a customer-facing, consulting, SME, or project delivery role • Demonstrated knowledge of hydraulic modelling, asset performance modelling, and Esri GIS in customer or project delivery contexts • Experience developing and presenting technical documentation, recommendations, or customer-facing technical materials • Ability to collaborate effectively with cross-functional teams to coordinate customer outcomes, resolve issues, and support shared customer success goals • Customer focus, including understanding customer needs, managing expectations, prioritising multiple tasks, and following through on commitments • Strong written and verbal communication skills, with the ability to explain technical concepts clearly to technical and non-technical stakeholders • Experience using Autodesk Water Infrastructure products such as InfoWater Pro, InfoWorks WS Pro, or InfoWorks ICM in a water utility or engineering consulting environment • Experience in business development, customer success, technical account management, or customer-facing technical consulting is highly regarded • Experience acting as a subject matter expert, design lead, project manager, or technical advisor on hydraulic modelling or water infrastructure projects • Ability to proactively monitor customer issues, identify risks, coordinate internal follow-up, and support timely resolution • Ability to learn new products, workflows, and technical concepts quickly and apply them in customer-facing situations • Experience working across multiple stakeholders, priorities, and deadlines while maintaining clear communication and follow-through • Ability to work independently with moderate to minimal guidance, take initiative, anticipate customer or project needs, and carry tasks through to completion • Occasional after-hours work expected • Occasional travel or on-site customer activity may be required

🏖️ Benefits

• Annual cash bonuses may be included in the compensation package • Commissions may be included for sales roles • Stock grants may be included in the compensation package • Comprehensive benefits package • In-person onboarding and/or in-person ID verification may be provided or required