Technical Support Specialist II

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Avantor

WebsiteLinkedInAll Job Openings

10,000+ employees

🧬 Biotechnology

🏥 Healthcare

🤝 B2B

💰 Private equity on 2010-08

Biotechnology • Healthcare • B2B

Avantor is a leading life science tools company and global provider of mission-critical products and services to customers in the life sciences and advanced technology industries. From discovery to delivery, Avantor works side-by-side with scientists worldwide to enable breakthroughs in medicine, healthcare, and technology by supplying laboratory consumables, chemicals, equipment, distribution and lab services used across research, development and production. Its portfolio is used at more than 300,000 customer locations in 180 countries; the company operates 200+ locations with 13,500+ associates and has a long operational history of over 120 years.

📋 Description

• Support optimal adoption and use of SAP - C4C- FSM • Act as first-line expert for C4C users across Europe • Troubleshoot issues and support release testing • Create updated training materials and deliver training • Standardize workflows and identify improvement opportunities • Manage Jira tickets related to C4C issues and enhancements • Monitor C4C data quality and support managers with reporting

🎯 Requirements

• CRM/C4C system expertise • Experience with data governance and compliance • Strong documentation and training skills • Ability to manage Jira tickets • Experience in data quality monitoring and corrective actions • Excellent communication skills • Familiarity with stakeholder communication and collaboration

🏖️ Benefits

• Equal opportunity employer • Diverse, equitable, and inclusive culture • Learning experiences to support career growth and success • Opportunities to contribute talents and learn new skills