VM Performance Management Analyst

May 4, 2023

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Avasant

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Empowering Beyond

Strategic Sourcing • IT & Business Transformation • Digital • Managed Governance Services • Law

201 - 500

Description

• The VM Performance Management Analyst is responsible for executing day to day Performance Management vendor governance services. • The VM Performance Management Analyst provides to Avasant VMaaS clients vendor performance management and governance services, support for VMaaS Contract Set-Up (On-boarding) Services, and various defined Operational Support Services. • Produce and distribute monthly evaluations of Service Provider service level performance. • Support Monthly Governance meetings with Service Owners, vendor management team and Service Providers, taking and disseminating meeting minutes. • Initiate service credit process for breached SLRs/SLAs. • Prepare and deliver analyses and reports to meet the needs of client. • Participate in various managed contract operational and governance meetings.

Requirements

• Bachelor's Degree in Business or Finance • +/- 1-3 years' experience - vendor management, vendor SLR performance reporting, vendor performance evaluations and reporting • Strong Excel Skills: Spreadsheets, Pivot Tables, Charting • Excellent communication and presentation skills, both written and verbal • Strong analytical and data gathering skills • Able to work remotely and independently in a fast-paced environment • Exceptional interpersonal and client skills, with a demonstrated attention to detail and ability to gain the confidence and respect of the customer • Collaborative and effective communications with colleagues, clients, and third-party service providers • Fluent in English (at least 90% written and spoken) • Experienced in business process outsourcing (BPO) or IT outsourcing (ITO) operations a plus • Experience in developing statements of work, financials, and service levels for sourcing relationships a plus