Aventus
201 - 500 employees
🤝 B2B
🛍️ eCommerce
B2B • eCommerce
Aventus is an outsourcing partner that delivers customer experience services—customer support, technical support, QA-as-a-service (QAAS), and managed help desk—primarily for e-commerce and direct-to-consumer brands. They provide omnichannel and 24/7 support, customized training to align agents with clients’ brands, data-driven QA and analytics, and scalable managed services designed to increase CSAT, reduce refunds/returns, and handle seasonal demand without expanding client overhead.
Legal Virtual Assistant
Job not on LinkedIn
🔥 8 minutes ago
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Aventus
201 - 500 employees
🤝 B2B
🛍️ eCommerce
B2B • eCommerce
Aventus is an outsourcing partner that delivers customer experience services—customer support, technical support, QA-as-a-service (QAAS), and managed help desk—primarily for e-commerce and direct-to-consumer brands. They provide omnichannel and 24/7 support, customized training to align agents with clients’ brands, data-driven QA and analytics, and scalable managed services designed to increase CSAT, reduce refunds/returns, and handle seasonal demand without expanding client overhead.
📋 Description
• Act as the primary support for the Managing Partner and first point of contact for potential clients • Manage communications, coordinate schedules, and guide leads through the intake process • Handle inbound calls from clients, partners, and vendors in a professional and empathetic manner • Schedule meetings, consultations, and personal appointments • Prepare agendas, gather case-related documents, and track follow-up actions • Answer inbound calls and messages from potential clients during business hours • Qualify leads through structured scripts and guided questions • Collect and organize intake documents • Track and report key metrics: calls handled, leads qualified, appointments booked, and show-up rates • Collaborate with the Aventus and law firm teams to streamline the process
🎯 Requirements
• Minimum 2 years as a Paralegal, Legal Assistant, or Executive Assistant (law firm experience preferred) • Skilled in intake calls, lead qualification, and follow-up communication • Excellent multitasking, scheduling, and documentation skills • Strong English proficiency with a polished, professional phone presence • Experience using CRMs (Lawmatics, PracticePanther), Google Workspace, and VoIP tools • High discretion when handling confidential or sensitive legal information.
🏖️ Benefits
• 100% Remote Work • Growth Path: Potential to advance into client management or senior VA roles • Meaningful Work: Support a law firm that helps clients navigate critical moments in their lives
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