Avero
Smart Hospitality Starts Here
Business Intelligence for F&B Operations • Performance Management
51 - 200
Customer Success Manager
May 8
Avero
Smart Hospitality Starts Here
Business Intelligence for F&B Operations • Performance Management
51 - 200
Description
• Manage a growing portfolio of customers in your territory. • Assist in developing and evolving the Customer Success department. • Help collect and analyze customer success metrics and data, including all-important NPS, customer testimonials, and references. • Work with the Global Account Manager(s) and Account Manger(s) to engage with customers with relation to their Account Plan and Customer/Account Journey • Over-see the on-boarding pipeline ensuring your customers are on track to go live by proactively offering advice, guidance, and support. • Execute targeted customer engagements based on Customer/Account Journey stage and specific customer Account Plan. • Serve as an Avero expert and ensure strong product adoption across all partners and relevant stakeholders at all levels. • Build and manage successful relationships with key partners and generate cross-sell introductions for the sales team – deleted users, AOU’s, etc • Provide insights to partners to ensure that they get the most out of Avero, ensuring our partners are meeting their objectives with the aim of helping grow our customer base. • Work collaboratively with the Product and Technology teams to troubleshoot customer issues and help influence our roadmap.
Requirements
• 2+ years of experience in customer facing roles, preferably in the hospitality SaaS company industry. • Knowledge of the hospitality industry preferred, vertical specialization a plus (Hotels, Restaurants, and Casinos) • The ability to build relationships at all organizational levels. • Excellent listening and presentation skills with experience presenting to C-Level and technology leaders. • Knowledge of the Avero platform, Salesforce/CRM and internal processes and the ability to work with internal partners to drive forward projects a plus.
Benefits
• Competitive compensation, coupled with an emphasis on work/life balance • Employer-sponsored benefits package including Health, Dental and Vision insurance • We are a remote employer! • Health Savings Account with contributions from Avero quarterly! • Medical and Dependent Care Flexible Spending Accounts • Company Paid Disability, Life Insurance and AD&D • Commuter Benefits (for those in NYC!) • 401k and Company Match • Parental Leave • ClassPass Discounts • Equity in the company – all employees have a stake in our growth!
Apply Now
