Junior Operations Analyst

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🔥 13 minutes ago

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Bancorbrás

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1983

✈️ Travel

🛡️ Insurance

Travel • Insurance • Tourism

Bancorbrás is a conglomerate of companies operating in Brazil for over 40 years, specializing in tourism, consortia, and insurance. With a diverse portfolio, Bancorbrás strives to enhance quality of life for its clients by offering travel experiences, facilitating investments, and providing insurance solutions tailored to various needs. The company also emphasizes its commitment to social citizenship through philanthropic activities conducted by the Instituto Bancorbrás.

📋 Description

• Provide consultative support to consultants, offering technical assistance and guidance on domestic and international travel • Perform quotations, bookings, and ticketing for flights, accommodations, tour circuits, excursions, tickets, transfers, car rentals, trains and buses • Prepare and update quotes, validating fares, availability and supplier rules • Process changes, rebookings, cancellations and refund requests • Monitor operational queues, track bookings and ensure correct issuance and confirmation of services • Work in post-sale support, resolving incidents, discrepancies, special requests and client demands • Maintain relationships with airlines, hotels, international brokers and other suppliers, handling negotiations and operational arrangements • Process payments, manage vouchers and organize booking documentation • Configure and support Wooba and Infotravel systems, opening support tickets when necessary • Analyze dashboards and operational KPIs, contributing to process improvements and service quality

🎯 Requirements

• Bachelor's degree (completed) • Experience in bookings and customer service in the travel/tourism sector • Experience with issuance, reissuance and cancellation of airline and ground transportation tickets • Experience with hotel bookings, international tour circuits, tickets, excursions and international brokers • Experience working with international suppliers and reservation systems • Knowledge of GDS, NDC and distribution systems for bookings, ticketing, rebookings and queue management • Knowledge of ANAC regulations and airline policies regarding refunds, rebookings and passenger rights • Familiarity with travel management systems, preferably Wooba and Infotravel • Intermediate to advanced English for communication with international suppliers • Spanish is a plus • Organizational skills, attention to detail, strong communication, negotiation ability, proactivity, problem-solving skills and ability to work in a team under pressure

🏖️ Benefits

• Attendance bonus: three days off per year • Education assistance: 50% coverage for development-related courses, available after 1 year with the company • Home office allowance: monthly stipend to cover remote work expenses • Childcare assistance for children under 6 years old • Christmas bonus: special year-end bonus • Health insurance with nationwide coverage and co-payment • Dental plan • Private pension plan with company contribution • Life insurance • TRIB PASS – Leisure & Travel platform: company subsidizes 50% of the monthly fee • Meal/Food allowance (Cartão Caju), granted per day worked • Transportation voucher with 6% salary deduction • Wellhub (Gympass), access to thousands of gyms