Guest Services – Operations Coordinator

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🔥 57 minutes ago

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Handoff

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2022

🤝 B2B

🎯 Recruiter

☁️ SaaS

B2B • Recruitment • SaaS

Handoff is a talent placement and staffing company that specializes in sourcing, vetting, and placing full-time, dedicated professionals from Latin America (LATAM) as cost-effective operators for US and global teams. They emphasize finding ‘operators’ who take ownership, are immediately productive, and require zero hand-holding. Handoff also offers go-to-market services including digital marketing, design, and development solutions, and provides a job-matching service for candidates seeking roles with innovative companies. Key claims include placements in about 21 days, candidates at roughly 80% less cost than US equivalents, and acceptance of top 1% of applicants.

📋 Description

• Respond to guest inquiries via phone, email, text, and messaging platforms • Handle guest issues and provide timely resolutions • Manage after-hours and weekend guest communications when needed • Coordinate with guests before, during, and after their stay • Ensure property readiness and guest experience standards are maintained • Manage and update property management systems and internal platforms • Maintain accurate records and operational documentation • Monitor operational metrics and identify areas for improvement • Assist leadership with operational projects and business initiatives • Help prioritize and organize ongoing operational tasks • Utilize AI tools to improve workflows, documentation, and efficiency

🎯 Requirements

• 2+ years of experience in customer service, operations coordination, property management, hospitality, or executive support • Experience in short-term rentals, vacation rentals, Airbnb. • Experience with property management software (AppFolio, Guesty, Hostaway, Hospitable, OwnerRez, etc.) • Exceptional English communication skills (written and verbal) • Comfortable handling phone calls with customers and vendors • IA literate • Strong organizational and multitasking abilities • Experience working remotely in a fast-paced environment • Highly proactive and solution-oriented mindset • Strong attention to detail and follow-through • Ability to learn new systems and technologies quickly • Proficiency with Google Workspace and Microsoft Office • Reliable internet connection and professional home office setup • Availability to support some after-hours or weekend communications when required • Preferred Skills & Tools: Experience working with CRM systems, Spanish proficiency, Familiarity with AI tools such as ChatGPT, Claude, Gemini, or workflow automation platforms, Experience supporting founders, entrepreneurs, or growing businesses

🏖️ Benefits

• Join a fast-growing company in the short-term rental industry • Work directly with leadership and play a key role in company growth • Gain exposure to operations, customer experience, property management, and business strategy • Help build scalable systems and processes using modern technology and AI • Enjoy a collaborative, entrepreneurial environment where your ideas and initiative are valued • Opportunity to grow into a larger operations or management role as the company expands