CMD & Process Manager – Commercial

🔥 42 minutes ago

🇩🇪 Germany – Remote

💵 €84.4k - €128.7k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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BD

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1897

🏥 Healthcare

🏭 Manufacturing

⚕️ Healthcare Insurance

💰 $24M Grant on 2020-07

Healthcare • Manufacturing • Healthcare Insurance

BD (Becton, Dickinson and Company) is a global medical technology company dedicated to advancing the world of health. It focuses on developing innovative technologies, services, and solutions to improve safety and efficiency in healthcare. BD offers a wide range of products including medication management solutions, surgical solutions, cervical cancer screening, drug delivery systems, and laboratory services. The company is also involved in infection risk management and provides advanced clinical insights to enhance patient outcomes. With a commitment to global health sustainability and social investing, BD is a leader in healthcare technology and services worldwide.

📋 Description

• Manage customer master data flows across commercial processes, including customer creation, maintenance, hierarchy management, and related workflows • Drive data standardization and simplification across regions and business units • Assess the impact of data changes on upstream and downstream processes and systems • Facilitate alignment between business stakeholders, process owners, and system teams • Lead initiatives improving data quality, operational efficiency, and user experience • Identify opportunities for automation, harmonization, and process optimization • Support business transformation programs, system implementations, and integration projects • Develop sustainable solutions that reduce complexity and improve governance • Act as primary contact between commercial functions, master data teams, IT, customer service, and other stakeholders • Influence decisions through data-driven recommendations and business cases • Facilitate governance forums, working groups, and cross-functional workshops • Drive adoption of new processes, tools, and ways of working • Establish and monitor data quality and process performance metrics • Create dashboards, reports, and executive summaries for leadership • Identify trends, risks, and improvement opportunities through data analysis • Provide updates to leadership teams and governance bodies • Support the CMD Owner in leading the CMD Steward community and executing CMD strategy • Provide expert guidance, training, and escalation support to CMD Stewards • Foster collaboration, knowledge sharing, and consistent best-practice implementation across the steward network

🎯 Requirements

• Bachelor’s degree or equivalent experience in Business Administration, Information Systems, Finance, or a related field • Significant experience in Customer Master Data, Commercial Operations, Business Process Management, or related functions • Demonstrated experience driving process improvement and governance initiatives • Experience working in complex, matrixed, and global organizations • Strong understanding of customer lifecycle processes and commercial operations • Experience with ERP platforms such as SAP • Knowledge of CRM solutions such as Salesforce • Strong analytical skills with reporting and visualization tools • Advanced proficiency in Excel and data analysis tools • Strong problem-solving capabilities • Excellent stakeholder management and influencing skills • Ability to lead cross-functional initiatives without direct authority • Strong communication and presentation skills • Results-oriented with a continuous improvement mindset • Ability to navigate ambiguity and drive organizational change • Strong experience in Customer Master Data, Commercial Operations, Commercial Excellence and/or Business Process Management • Demonstrated experience with process improvement, standardization and governance • Ability to translate commercial/business requirements into processes, data requirements and sustainable solutions • Experience working in a complex, matrixed, international organization • Ability to navigate ambiguity and support business/process transformation

🏖️ Benefits

• Development opportunities and career growth • Inclusive, growth-centered, and rewarding culture • Learning and working alongside inspirational leaders and colleagues • Flexible work-life balance • Comprehensive Total Rewards program • Reward and recognition opportunities • Competitive compensation and benefits programs

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