Sales Team Lead, Portuguese Speaking

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Best Service Team

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 2025

🤝 B2B

🎮 Gaming

💼 Consulting

B2B • Gaming • Consulting

Best Service Team is a remote-first, international B2B service provider that delivers high-impact customer experience and service solutions at the intersection of technology and human interaction. BST focuses on helping world-class brands and small-to-medium companies in the online gaming sector solve complex challenges by combining empathy-driven people practices with technical expertise, privacy-conscious identity handling, and continuous team development.

📋 Description

• Own the team's commercial performance, including conversion rate, deposit volume, answer rate, success-to-deposit, and time-to-deposit • Monitor daily performance dashboards, identify trends, and implement corrective actions quickly • Coach and develop team members through regular 1:1 meetings, feedback sessions, QA reviews, and live sales coaching • Lead onboarding for new agents, including systems access, product knowledge, scripts, campaigns, and performance expectations • Set clear sales targets and ensure consistent accountability across the team • Analyze team performance and provide clear reporting and insights to management • Foster a culture of ownership, transparency, high performance, and continuous improvement • Ensure compliance with internal processes, quality standards, and company policies • Lead a team of up to 15 Sales Agents focused on customer conversion, deposits, and retention-driven sales activities

🎯 Requirements

• 2+ years of experience leading sales or call center teams of 10+ people • Native or fluent Portuguese with good working English • Strong analytical skills and confidence working with KPIs, dashboards, and performance metrics • Proven ability to coach, motivate, and develop high-performing sales teams • Excellent communication, leadership, and organizational skills • Ability to thrive in a fast-paced, performance-driven environment • Experience in iGaming, sales, or customer retention is a strong advantage • Based in Portugal or Eastern Europe

🏖️ Benefits

• Competitive salary with performance-based bonuses • 100% fully remote work • Full onboarding and ongoing leadership development • Opportunity to lead one of the company's highest-impact commercial teams • International, supportive, and high-performance working environment • Clear opportunities for career growth within the business