Technical Customer Success Manager – Workload Automation ANOW!

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Beta Systems Software

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1983

🤝 B2B

☁️ SaaS

🔒 Cybersecurity

B2B • SaaS • Cybersecurity

Beta Systems Software is a provider of enterprise IT software and services that delivers workload automation, identity and access management, observability, log and output management, and mainframe support. The company helps large organizations automate business and IT processes, secure and reconcile access rights for compliance, and optimize hybrid-cloud and mainframe infrastructures — offering both on-premises solutions and SaaS deployments (including on AWS European Sovereign Cloud). Its customers include financial services, manufacturing, retail and IT service firms seeking scalable, compliant operations.

📋 Description

• Primary technical and strategic point of contact for a defined portfolio of enterprise customers. • Build long-term, trusted relationships with customer stakeholders. • Successfully implement, drive adoption of, and continuously optimize ANOW! Automate and ANOW! Observe solutions. • Conduct regular service reviews, health checks, and strategic alignment meetings with customers. • Analyze customer environments to identify optimization opportunities, performance improvements, and risks. • Identify cross-sell and up-sell opportunities. • Translate customer feedback into concrete requirements for Product Management and Engineering. • Collaborate with Support, R&D, Product Management, and Sales to ensure high customer satisfaction. • Support the implementation of best practices in workload automation, observability, DevOps, and cloud technologies.

🎯 Requirements

• Degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. • Several years of experience in customer support, customer success management, or a similar role in the enterprise software environment. • Basic knowledge of cloud platforms such as AWS, Azure, or GCP, and container technologies such as Docker, Kubernetes, EKS, GKS or AKS. • Solid understanding of IT architectures, particularly networks, servers, databases, and cloud computing. • Strong knowledge of IT security technologies as well as common security standards and best practices. • Ideally, technical expertise in Automic, Control-M, or Airflow, including architecture, agents, APIs, and integrations. • Experience with observability platforms such as Grafana, Dynatrace, Datadog, or comparable tools is an advantage. • Excellent written and verbal communication skills, strong presentation skills, and business-fluent German and English. • Strong analytical skills and a structured, solution-oriented mindset. • Team player with strong interpersonal skills, comfortable working cross-functionally.

🏖️ Benefits

• Permanent employment contract and 30 days of vacation • Flexible working hours, option for remote work, and modern work equipment • Company pension plan with employer subsidy • Employer-funded accident and occupational disability insurance • Subsidy for a job ticket (commuter transit pass) • Subsidized bike leasing • Continuous training and development opportunities • Exclusive employee offers with special conditions on products and services from renowned manufacturers and brands • A pleasant, relaxed working atmosphere and an informal, first-name culture • Corporate health management (yoga and back-fitness classes, psychological and specialist medical services via doQtor)