Staff Client Support Engineer

April 24

BigID

WebsiteLinkedInAll Job Openings

Security • Compliance • Privacy • Risk

Identity Protection • Privacy Governance • PII Risk Management • Privacy Analytics • Security

201 - 500

💰 Venture Round on 2022-10

Description

• A motivated and self-driven Staff Client Support Engineer to provide high-quality support to our enterprise customers, being their advocate in collaborating with our Development team to drive issues to resolution. • Work closely with client stakeholders to troubleshoot advanced technical issues • Evaluate implementation results, deploy solution components and workarounds, and participate in the product configuration efforts to meet clients’ specific requirements • Engage with multi-discipline internal and client teams to ensure successful resolutions within customers’ environments • Transfer knowledge for relevant technical areas at an applicable level of depth and detail within the internal Support organization as well as our customers • Work closely with our Engineering and Product Management teams to prioritize and resolve product issues, enhancement requests, and possible implementation flow improvements • Resolve complex problems through a deep understanding of how the product should work and analysis of code • Identify and prioritize technical improvements backed by data and experience, while considering business constraints, to deliver on important initiatives • Influence adjacent teams' designs to promote better holistic system design decisions

Requirements

• 7+ years of professional experience in information technology, with at least 2 years in a customer-facing role – preferably involved in product implementation and hands-on technical activities within enterprise corporate environments • An undergraduate degree in Computer Science, Information Technology/Systems, or other related technical disciplines. A graduate degree in a technical or business discipline is a strong plus. (Extensive professional experience may be considered in lieu of a formal degree.) • Meaningful experience with installation, configuration and management of Linux-based Operating Systems, including basic shell proficiency (bash, sh, ksh, tcsk, etc.), experience with package management systems (apt/dpkg, yum/rpm, etc.), file archiving tools (tar, gz, zip, bz2), remote access and file transfer protocols (SSH, SCP, SFTP/FTP), file sharing technology (NFS, CIFS/SMB), and authentication frameworks (LDAP, Kerberos) • Basic experience with some RDBMS, such as Microsoft SQL Server, Oracle Database, PostgreSQL, MySQL/MariaDB, IBM DB2, etc. • Hands on experience in Docker and Kubernetes deployments • Demonstrated experience in writing code projects with Python, C++, C# and Java – major advantage. • Troubleshooting complex software modules, working from written and oral issues as described by the technical support organization, sales organization, account managers and customers themselves. • Develop and modify modules as part of workarounds for issues or as a professional services enhancement. • Ability to context switch and move effectively between different tasks or competing priorities

Benefits

• Work from home with a global remote-first community • Global Culture Corner • Flexible PTO and Quarterly Volunteer Days • Equity Participation • 100% employer-covered medical, dental, and vision options available to you • Additional insurance benefits like pet insurance and legal assistance • Learning & Development Opportunities • Fidelity Employer Sponsored 401K • Robust DEI Program with several vibrant ERG communities • Paid Parental Leave