Customer Success Manager, Scaled

January 26

BioRender

We're on a mission to accelerate science and empower the world to learn and communicate science faster through visuals

Science Illustration • Science Communication • Technology • Startup • SAAS Startup

51 - 200

Description

• Managing a scaled portfolio to deliver on commercial outcomes • Retention, Expansion, CSQL’s • Leveraging multiple tools to proactively manage SMB clients • Uncover client needs, facilitate training, track adoption and engagement • Onboard end users and demonstrate platform features • Cultivate customer advocates and engage with customers • Liaise with various teams to fulfill customer needs • Enhance customer success playbook, contribute to the product, assist other teams

Requirements

• 3+ years of experience in customer success or account management • Track record of delivering on commercial metrics • Excellent organizational skills • Strong interpersonal skills • Comfortability communicating with stakeholders • Experience in Biotechnology or Academic institutions (asset)

Benefits

• Mission-driven company • Remote-first work environment • Flexible work location • Competitive salary • Profitable and growing company • Equal opportunity employer • Inclusive hiring process and work environment

Apply Now
Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or lior@remoterocketship.com
Jobs by Title
Remote Account Executive jobsRemote Accounting, Payroll & Financial Planning jobsRemote Administration jobsRemote Android Engineer jobsRemote Backend Engineer jobsRemote Business Operations & Strategy jobsRemote Chief of Staff jobsRemote Compliance jobsRemote Content Marketing jobsRemote Content Writer jobsRemote Copywriter jobsRemote Customer Success jobsRemote Customer Support jobsRemote Data Analyst jobsRemote Data Engineer jobsRemote Data Scientist jobsRemote DevOps jobsRemote Ecommerce jobsRemote Engineering Manager jobsRemote Executive Assistant jobsRemote Full-stack Engineer jobsRemote Frontend Engineer jobsRemote Game Engineer jobsRemote Graphics Designer jobsRemote Growth Marketing jobsRemote Hardware Engineer jobsRemote Human Resources jobsRemote iOS Engineer jobsRemote Infrastructure Engineer jobsRemote IT Support jobsRemote Legal jobsRemote Machine Learning Engineer jobsRemote Marketing jobsRemote Operations jobsRemote Performance Marketing jobsRemote Product Analyst jobsRemote Product Designer jobsRemote Product Manager jobsRemote Project & Program Management jobsRemote Product Marketing jobsRemote QA Engineer jobsRemote SDET jobsRemote Recruitment jobsRemote Risk jobsRemote Sales jobsRemote Scrum Master + Agile Coach jobsRemote Security Engineer jobsRemote SEO Marketing jobsRemote Social Media & Community jobsRemote Software Engineer jobsRemote Solutions Engineer jobsRemote Support Engineer jobsRemote Technical Writer jobsRemote Technical Product Manager jobsRemote User Researcher jobs