Implementation Specialist, AI & Voice

🔥 15 hours ago

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Birdeye

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2012

💼 Consulting

📣 Marketing

📦 Logistics

💰 $60M Series C on 2022-03

Consulting • Marketing • Logistics

Birdeye is a leading software platform focused on improving business growth through enhanced customer experience management. The company offers AI-powered tools across multiple sectors including automotive, dental, financial services, healthcare, property management, and retail. Birdeye's solutions facilitate online reputation management, social media management, review generation, and business listings management. The platform integrates with over 3,000 applications and partners with Google to provide comprehensive digital presence solutions for businesses of all sizes. It is known for its high customer satisfaction and effectiveness in multi-location brand management.

📋 Description

• Own implementations from kickoff through go-live, including timelines, milestones, risks, and customer communication • Execute integration playbooks and coordinate EHR/PMS and third-party integrations • Configure providers, appointment types, availability, widgets, knowledge bases, and other product settings • Configure AI agents, including workflows, procedures, prompts, guardrails, and customer-specific business rules • Understand customer requirements and translate them into effective agent workflows and experiences • Coordinate telephony setup and call-forwarding with customer IT/telephony teams • Lead UAT, end-to-end testing, go-live, and post-launch validation • Identify risks and technical dependencies early and coordinate resolution with FDE/Engineering • Maintain accurate implementation documentation and continuously improve implementation playbooks • Tune voice agent workflows, prompts, procedures, and guardrails based on customer requirements, UAT results, and real-world call behavior • Conduct regular post-launch call reviews to identify gaps, incorrect responses, workflow issues, and improvement opportunities

🎯 Requirements

• 3–7 years of SaaS implementation, technical onboarding, professional services, or similar experience • Strong project management and customer-facing communication skills • Comfortable with integrations, workflows, APIs, and technical concepts • Comfortable configuring AI/voice agents and translating business requirements into agent workflows • Strong troubleshooting, analytical, and problem-solving skills • Experience working with enterprise customers and cross-functional technical teams • Ability to manage multiple implementations and drive projects to completion • Preferred: Experience with AI, conversational AI, voice, contact center, or telephony solutions • Preferred: Experience with healthcare EHR/PMS platforms • Preferred: Experience with UAT and enterprise go-live processes