Customer Success Specialist

April 20

BizzyCar

WebsiteLinkedInAll Job Openings

The Software Platform That Drives Automotive Service Revenue

software • lead generation • lead conversion • automotive

11 - 50

Description

• Own customer accounts and help build an innovative team focused on unlocking customer value • Analyze, execute, and report on strategies and tactics to preserve and increase customer value • Lead customer onboarding and trainings to educate customers on product value • Act as the voice of the customer by actively listening and coordinating with technical teams • Review customer support tickets and implement new processes within the Customer Success team

Requirements

• Bachelor’s degree • 1+ years of relevant work experience in client-facing roles • Excellent phone, written and verbal communication skills including formal and informal presentations • Ability to earn customers’ trust through competence and connection • Comfortable handling, analyzing and presenting data • Well-organized, with a high attention to detail and ability to prioritize and time manage for successful execution • High intellectual curiosity and strong ability to learn • Ability to collaborate with team members on customer accounts, customer concerns, new features or processes

Benefits

• paid time off • health/vision/dental insurance • HSA/FSA • 401k plan • company equity benefits • future growth opportunities within the company