Partner Success Manager

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Blackwall

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

🔒 Cybersecurity

🏢 Enterprise

🤝 B2B

💰 $49M Series B - BlackWall on 2025-03

Cybersecurity • Enterprise • B2B

Blackwall is a security infrastructure company engineered by engineers to protect web ecosystems from automated threats while optimizing performance, operational costs, and revenue for hosting environments. It provides cutting-edge defenses and scalability for hosting providers, cloud platforms, and enterprise networks, delivering resilient, intelligent protection and efficiency for millions of sites and applications worldwide. The company focuses on reducing automated attacks and improving hosting performance and profitability.

📋 Description

• Lead onboarding processes and ensure fast, successful partner go-lives • Drive integration, internal enablement, and initial use cases • Reduce time-to-first-value (TTFV) and remove early-stage friction • Ensure partners actively use and distribute our solutions • Embed our products into partner workflows, sales motions, and support processes • Work cross-functionally (Product, Engineering, Sales) to resolve blockers • Identify upsell, cross-sell, and expansion opportunities • Increase attach rates and partner-driven MRR • Build and execute joint growth plans tailored to each partner • Monitor partner health, engagement, and performance • Proactively mitigate churn risks and drive long-term value • Expand footprint within partner organizations (new teams, use cases) • Support go-to-market initiatives (campaigns, launches, promotions) • Enable partner sales teams with positioning, messaging, and playbooks • Act as the voice of the partner internally, bringing regional insights

🎯 Requirements

• 3–6+ years in Partner Success, Customer Success, or Account Management in SaaS, Hosting, Cloud, or Infrastructure • Experience working with partners in Japan • Experience with HSPs, MSPs, or channel-based business models • Proven track record of driving partner growth and retention • Strong commercial mindset (revenue, expansion, growth) • Ability to operationalize partnerships (beyond relationship management) • Ability to build and execute Go-To-Market plans with partners • Strong stakeholder management across technical and business teams • Data-driven approach to decision-making and prioritization • Ability to navigate cultural and business nuances in Japan • Fluent in English and Japanese.

🏖️ Benefits

• Direct impact on revenue growth and partner ecosystem • Opportunity to build and scale partnerships in high-growth markets • Shape a world-class Partner Success function from the ground up • Fast-paced, entrepreneurial environment • We are striving to create a diverse and inclusive environment. We encourage all applicants to apply for our roles. We value and actively seek diverse talent!