Manager, Client Services (Digital Account Management)

March 29

Blavity Inc.

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Blavity Inc. is a company that builds product solutions & media for Black consumers & enterprises who want to reach them

Consumer Technology • African American Consumers • Social Media • Media • Digital Community

51 - 200

Description

• Manage large-scale activations, tentpole, and digital campaigns, representing Blavity as the primary CS contact post-sales • Collaborate with Sales to understand campaign scope, KPIs, and renewal/upsell opportunities • Ensure feasibility of execution by aligning on resource allocation within CS and across creative teams • Oversee brand voice guidelines for campaigns and ensure consistency in style, quality, and tone • Strategize solutions to meet customer goals and increase satisfaction • Identify and share upsell/cross-sell opportunities within the portfolio • Partner with leaders in CS, Sales, and Marketing to package insights into new product offerings and thought leadership • Serve as a mentor to Coordinators on the team

Requirements

• Undergraduate degree preferred • 4+ years customer-facing experience at a media agency and/or publisher • Experience managing digital advertising strategy for a portfolio of brands • Proven experience delivering engaging, on-brand campaigns across digital, social, and experiential • Deep understanding of Blavity’s product offerings and customer insights • Fluent in Microsoft Office (with advanced PowerPoint proficiency), Asana, and/or comparable project management suite

Benefits

• Fully remote role • Occasional travel may be required • Hourly rate of $35 - $40 • U.S.-based role • Must be authorized to work in the U.S. • Candidates must be available to work in at least 75% alignment with the Pacific Time Zone