Senior Customer Success Manager - French speaker

March 20

Bloomreach

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The World's #1 Commerce Experience Cloud

Digital Experience • DXP • Content Management • Merchandising • Search

501 - 1000

💰 $30M Debt Financing on 2022-10

Description

• Help top e-commerce businesses boost their performance. • Disseminate the data-driven approach to business management, verify hypotheses, and identify objective facts where gut feelings used to be the norm. • Build long-term relationship with your clients • Act as a trusted advisor & industry expert able to challenge the status quo • The role of CSM is to act as a guardian for both, client & Engagement product. • On the client side, the CSM’s main role is to ensure that Engagement delivers value to the client at every moment of the cooperation. • As a trusted advisor, the CSM should educate the client about the best ways forward in their industry and ensure that Engagement is fully aligned with their client’s goals & strategy. • On the other hand, the CSM should ensure that the cooperation is a win-win for both sides.

Requirements

• 3-5 years of work experience. Ideally 2+ years in B2B SaaS in online retail/e-commerce analytics, marketing. Ideally as an Account Manager/CSM or other similar role. Advantage is also experience from media or advertising agency. • Ability to understand and actively use analytical concepts to identify which stage the business has reached, which KPIs are crucial for decision-making and which metrics the business is based on. • Familiarity with the following emerging sectors (the more the better) – online analytics, performance marketing, product management, marketing automation, data science, A/B testing, personalisation, campaign optimisation, automation, customer lifetime, e-mailing automation, reactivation, customer segmentation, attribution modelling, prediction. • In-depth knowledge of business and business trends, and the ability to understand clients’ business models extremely fast. • Knowledge of e-commerce, marketing and the current trends in the industry. • Working proficiency in English, French & Slovak/Czech.

Benefits

• Monthly lunch entitlement by up to 110€ per month • Pension scheme or Health insurance depending on region