Support Escalation Engineer

April 12

bloXroute Labs

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Ultra-fast DeFi Trading

blockchain • DeFi • dapps • trading • blockchain infrastructure

11 - 50

💰 $70M Series B on 2022-04

Description

• Serve as the point of escalation for complex technical issues, providing advanced troubleshooting support to resolve customer problems • Collaborate with Engineering, Product, and other teams to identify, prioritize, and resolve product or service issues • Analyze patterns of customer issues and contribute to root cause analyses to improve product quality and the customer experience • Document solutions and create support materials to enhance customer and internal teams’ knowledge base • Drive product improvements by providing feedback to engineering teams and product management, based on customer experiences and challenges

Requirements

• Bachelor’s degree in Computer Science or related field • 5+ years Experience in software development, with a strong background in technologies such as Golang, Python, C/C++, Assembly, JavaScript/TypeScript, Java/Kotlin, Solidity, Rust, and Elixir • Expertise in information security and privacy, cryptography, blockchain technology, digital forensic analysis, reverse engineering, and security audits • Proven track record of successful problem-solving and technical troubleshooting • Excellent communication skills with fluency in English • Ability to work collaboratively in a fast-paced, team-oriented environment

Benefits

• Competitive salary • Opportunity to work with cutting-edge blockchain technologies • Collaborative team-oriented environment