Sales Support Specialist

Job not on LinkedIn

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

blueAPACHE

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1998

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

blueAPACHE is a leading mid-market IT service provider that offers a wide range of managed services, cloud solutions, connectivity services, and unified communications to businesses globally. Their proprietary emPOWER reference architecture enables organizations to securely and efficiently access their business systems and applications anytime, anywhere, using a flexible 'pay-as-you-grow' model. blueAPACHE emphasizes a consultative approach and is recognized for its innovative IT-as-a-service solutions that enhance customer growth and experience. With a focus on providing proactive end-to-end global support and robust security offerings, blueAPACHE collaborates with global industry specialists to deliver value to their clients.

📋 Description

• Provide customer service and sales support to customers and the Tier 1 (Enterprise) sales team • Manage sales calls, product support, recommendations, order status updates, and order deliverables • Raise deal registrations and coordinate special pricing requests with distributors and vendors • Develop further opportunities with the sales team and facilitate run-rate transactions • Maintain product knowledge across key vendors and participate in ongoing training • Support Enterprise clients and BDMs • Generate quotes and manage customer quotations • Build and maintain relationships with vendors, distributors, internal sales teams, and key client contacts • Manage distributor margins and negotiate buy prices • Own procurement activities across multiple vendors and distributors • Manage pricing requests, procurement escalations, product sourcing, and order fulfilment • Drive procurement process improvements and monitor supplier performance, lead times, and service levels • Act as operational owner of the blueAPACHE.store procurement portal • Manage product catalogues, pricing, listings, customer experience, and portal adoption • Coordinate accurate product and pricing information with internal teams and suppliers • Support portal enhancements, testing, onboarding, training, and adoption of new functionality • Support operational processes associated with the ITQ Portal and assist users with navigation • Monitor workflows and identify automation and improvement opportunities • Process accurate customer quotes within SLA requirements across technology products and services • Act as primary owner and subject matter expert for the Epicor eFrontOffice (eFO) quoting platform • Create, manage, and process quotations for hardware, software, cloud, licensing, renewals, professional services, managed services, and other blueAPACHE opportunities • Ensure quotes are accurate, commercially viable, and delivered within agreed service levels

🎯 Requirements

• 1–2 years of previous experience in quoting, sales support, or customer service in IT or a related industry • Keen interest in technology and ability to conceptualise consumption models • Ability to thrive in a continually learning environment • Excellent verbal and written communication skills • Strong stakeholder management and relationship-building abilities • Experience managing customer communications and resolving issues • Previous inside sales experience in an IT distributor or MSP • Exposure to e-commerce or procurement portals • Experience with quoting tools, procurement systems, CRM platforms, or ERP solutions • Knowledge of Microsoft licensing, cloud services, managed services, professional services, and end-user computing solutions • Experience delivering customer training, demonstrations, or onboarding sessions • Aptitude for sales and ability to work both as part of a team and autonomously • Experience in quoting, procurement, CRM, sales support, customer service, or IT operations • Strong understanding of IT hardware, software licensing, cloud services, managed services, procurement, and distribution channels • Proficiency with Microsoft 365 applications • Employment offers are subject to National Police Checking Service

🏖️ Benefits

• Options to interview virtually • Supportive and rewarding environment with career development opportunities • Flexibility to work in a way aligned with employee and customer experience, including hybrid/work from home model • Regular social events and an awesome culture • Ongoing training and development including paid certifications • Quality hardware and laptop provided • Employee referral program with paid referral rewards