Blue Rose Consulting Group, Inc.
11 - 50 employees
Founded 2017
🧘 Wellness
Consulting • Information Technology • Wellness
Blue Rose Consulting Group, Inc. is a consulting firm that specializes in delivering IT and human capital solutions for both federal and commercial clients. The company offers a wide range of services including management and people advisory, information technology, and program solutions. Founded in 2017, Blue Rose is driven by the vision of making the impossible possible, focusing on impactful and meaningful solutions with a strong emphasis on combining technology with a human touch. Notable achievements include developing omni-channel engagement approaches for federal organizations such as the United States Department of Education's Office of Federal Student Aid. Blue Rose is committed to innovation and continuously develops solutions that enhance the performance of government, private sector, and non-profit organizations, greatly impacting lives locally and globally.
1st Level Support Specialist
Job not on LinkedIn
🔥 0 minutes ago
🗣️🇬🇷 Greek Required
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Blue Rose Consulting Group, Inc.
11 - 50 employees
Founded 2017
🧘 Wellness
Consulting • Information Technology • Wellness
Blue Rose Consulting Group, Inc. is a consulting firm that specializes in delivering IT and human capital solutions for both federal and commercial clients. The company offers a wide range of services including management and people advisory, information technology, and program solutions. Founded in 2017, Blue Rose is driven by the vision of making the impossible possible, focusing on impactful and meaningful solutions with a strong emphasis on combining technology with a human touch. Notable achievements include developing omni-channel engagement approaches for federal organizations such as the United States Department of Education's Office of Federal Student Aid. Blue Rose is committed to innovation and continuously develops solutions that enhance the performance of government, private sector, and non-profit organizations, greatly impacting lives locally and globally.
📋 Description
• Provide technical support for Hosting, Domain, and related services through tickets/chat/phone. • Provide support for Entry Level Sales and Billing Requests. • Report bugs to Developers. • Partial infrastructure monitor. • Issue reporting to the Infrastructure Team and Manager. • Handling Cross sales / Up sales. • Consult Customers for developing their services. • Provide customer feedback in order to improve products, services, and customer satisfaction.
🎯 Requirements
• Provide professional and friendly customer support. • Accuracy, and efficiency when responding to incoming customer inquiries. • Willingness to confront and resolve a wide range of customer problems, of basic to advanced complexity. • Knowledge of Linux/Windows operating systems. • Knowledge of hosting services and domain names. • Expertise with Plesk, Cpanel, WHM. • Familiar with common CMS (WordPress, Joomla, etc). • Problem-solving skills. • Self-leadership skills and ability to take initiative. • Cooperation skills and team spirit. • Exceptional written and verbal communication skills in Greek and English. • Excellent time management skills.
🏖️ Benefits
• Fully remote work • Freedom to work from home • Diversity & Inclusion commitment • ESG efforts for environmental care
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