April 17
• The Lead IT Engineer will be responsible for Application support at ThriveDX. This includes documenting, troubleshooting, and resolving issues in a multifaceted and complex environment. • Collaborating with all levels of management within various departments to understand the current state, identify business requirements, and recommend solutions. • Working in a fast-paced, dynamic environment and manage the day-to-day operational and tactical aspects of multiple Implementation projects. • Implement and manage other technical and SaaS solutions ensuring security and quality standards are achieved. • Providing tier two and tier three ticket support, administration of Enterprise Applications, complete project work in an agile methodology, and perform other job-related duties as required.
• 3-5 years experience managing Atlassian Cloud products on premium licensing: Confluence, Jira Service Management, Jira Projects, Jira Work Management, etc; to include building and managing Service Management projects, building automations and API based integrations. • 3+ years of experience developing and maintaining technical documentation in Confluence • 2-4 years experience implementing, administering, and supporting Azure AD, IAM, Intune, and M365 • 2+ years of experience integrating systems with Azure and deploying SSO + MFA • 3-5 years of Technical support experience is required. • Experience troubleshooting in a multi-user high availability 24x7 environment • Experience in PC repair, troubleshooting and deployment (Windows and MAC)
• 11 paid holidays • Generous Accrued Time Off increasing with years of service • Generous paid sick time • Annual day of service
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