Account Manager

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🔥 37 minutes ago

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BOLDSCIENCE

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

🏥 Healthcare

💊 Pharmaceuticals

📣 Marketing

Healthcare • Pharmaceuticals • Marketing

BOLDSCIENCE is a global medical communications agency that creates scientifically driven, creative communications programs for pharmaceutical clients. Part of the Co-Lab Global branded services and the Assembled Intelligence platform, BOLDSCIENCE helps translate complex science into compelling narratives, supports clinical trial recruitment with high-quality materials, extends the reach of publications through targeted multi-channel strategies, shapes scientific strategy to support product differentiation, and provides launch and patient-experience support (including smartphone app solutions).

📋 Description

• Starting to build and develop their working relationships with the client. Ensuring client satisfaction is maintained • Provide prompt and accurate responses to client queries • Communicate clearly to clients and escalate any concerns to the account lead • Demonstrate an understanding of the client’s needs and proactively manage the next steps • Ensure quality control standards and compliance guidelines are met • Develop a good understanding of the projects and build their knowledge of the account and key therapy areas • Starting to become familiar with content and reviewing drafts developed by the scientific team • Work alongside the team to ensure that the client receives appropriate strategic, creative, and digital planning • Take ownership of individual project & financial deliverables. Coordinate project activities and delegate tasks across the team • Provide tactical/operational guidance and find solutions to ensure successful project delivery • Lead and actively contributes to internal/external meetings where appropriate • Establish and administer project management processes to stay on top of all project-related details, including timelines and budgets • Manage day-to-day project activity from start to finish • Demonstrate proactivity and accountability throughout the project management process • Oversee activities of junior colleagues, ensuring that quality is maintained • Mentor junior team members and adopt a coaching approach to ensure they are supported • Use initiative to problem solve and drive to get results. They do not hesitate to draw in senior support where required • Collaborate and build relationships with the wider BOLD team, including Scientific, Creative, Editorial, Finance, etc. • Deliver projects as agreed within clients’ financials & timelines; propose solutions to the senior team if issues arise • Create budgets for commonly used deliverables with minimal input from the wider team • Liaise effectively with third-party suppliers • Assist with the development of monthly financial reports and forecasting of revenue • Monitor account budget and communicate any red flags. Proactively anticipating out-of-scope projects and start to have those conversations with clients proactively • Able to identify and explain why projects are running over or under budget compared to current forecasts • Ensure that timesheets for the team are completed in a timely manner

🎯 Requirements

• Experience working within the Medical Communications industry • Experience working across a range of therapy areas and project deliverables • Proven ability working in a fast-paced environment • Good financial & commercial acumen. Confident in developing budgets and financial reports • Excellent attention to detail and ability to communicate with a variety of stakeholders, including clients, third-party suppliers, senior leaders, wider business units • Good understanding of pharma regulations • Bachelor’s degree preferred in science, pharmacology, or medicine