Customer Support Lead – Bilingual Spanish

🔥 1 hour ago

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Boom

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

🏠 Real Estate

☁️ SaaS

💳 Fintech

💰 $4.5M Seed Round - Boom on 2023-05

Real Estate • SaaS • Fintech

Boom is an embedded financial-services and SaaS platform for the rental and property-management industry. It offers two core products: BoomScreen, a configurable tenant screening solution (income verification via bank/payroll/docs, county-level criminal and eviction reports, and fraud detection), and BoomReport, an automated rent-reporting service that reports on-time rent payments to Experian, Equifax, and TransUnion to help renters build credit. The company provides APIs, webhooks, two-way integrations with major property-management systems, a renter-facing mobile app, and targets portfolios including multifamily, single-family, manufactured housing, and student housing.

📋 Description

• Help drive our customer support communications, including email, chat and the occasional phone call (requires at least near-native English and Spanish) • Reviewing customer applications (e.g. document review) • Manage client relationships with U.S. customers and institutions • Audit data and product operations for quality assurance • Data entry / file creation for one of our products, BoomReport • Other one-off projects (e.g. sourcing job candidates via LinkedIn)

🎯 Requirements

• Near fluent English and Spanish or better • Excellent communication skills, both verbal and written • Open to change (processes change quickly at startups so you have to be comfortable with change) • Unafraid to ask for help; we’re happy to train you and help with problems, but going silent is unacceptable • Self-starter with a strong work ethic, able to work without direct supervision • Attention to detail with a high degree of ownership • Organized and good at time management • Fast, stable and reliable internet connection • Computer specs of at least Intel i5 processor (or equivalent AMD) and 4GB RAM (8GB preferred) • Experience working with at least some of our tech stack

🏖️ Benefits

• US holidays are off; Christmas and New Year’s Day are paid non-­working days