Travel Support Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇦🇺 Australia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Booth & Partners

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

💼 Consulting

👥 HR Tech

🎯 Recruiter

Consulting • HR Tech • Recruitment

Booth & Partners is a company that specializes in providing managed solutions and talent solutions to help businesses scale efficiently. They focus on building high-performing remote teams, particularly from the Philippines and Colombia, while handling recruitment, HR, and payroll needs for their clients. Additionally, Booth & Partners offers flexible workspace solutions, including private offices and co-working spaces, aimed at enhancing productivity and collaboration in a supportive environment.

📋 Description

• Support customers throughout their booking journey • Handle ticketing, rebookings, refunds, schedule changes, or frontline support based on business needs and skillset • Provide support through phone, live chat, written channels, administrative tasks, and back-office tasks • Deliver accurate, timely, friendly, and empathetic customer support • Escalate issues when needed and share observations to improve the customer experience • Work constructively with peers and leaders in a supportive, collaborative team culture • Track personal performance, take ownership of results, and contribute to team objectives • Identify workflow issues, resolve them or seek support, and suggest process improvements • Use data to prioritise tasks and make informed daily decisions • Use Sabre GDS and CRM platforms to resolve customer issues and ensure high-quality experiences

🎯 Requirements

• Minimum 3 years of experience in a similar travel support role • Advanced proficiency in Sabre GDS, including ticketing, changes, reissues, and fare rules • Strong understanding of fare rules, particularly change fees and reissues • Confident communicating with customers over the phone with excellent spoken English • Proficiency in handling instant/live chat customer interactions • Excellent written English skills • Strong commitment to customer service excellence • High attention to detail and accuracy • Willingness and ability to work across 7 days per week on a 24-hour roster • Comfortable using digital tools in a fast-paced, remote work environment

🏖️ Benefits

• Remote work • Flexibility • Meaningful work • Global career opportunities • Opportunity to work at a high-growth, innovative company • Opportunity to contribute to customer journeys through smart, human support