Junior Project Manager

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🕒 June 20

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BPO2B Global Inc

WebsiteLinkedInAll Job Openings

51 - 200 employees

People Performance Innovation

📋 Description

• Maintains full project ownership in delivering (but not limited to) low to mid-complexity custom market research projects with a project duration typically between 48 hours - 72 hours. • Manages stakeholder expectations. • Manages peer-to-peer texting platform, analyzes key performance indicators, and ensures they are met. • Generate data and prepare various reports with Excel or SAS. • Log sample and project performance information and indicators accurately into the database. • Proactively anticipate and lead troubleshooting endeavors, overcome and escalate project challenges promptly. • Effectively communicate as an individual and as part of the client-facing project team, respecting issues and escalating when efforts have been exhausted. • Clearly and effectively communicate project metrics, timelines, and other details on handoffs to colleagues. • Ensures survey quality using current market research methodologies. • Project setup at the start of shift ensuring that our call centers are prepared operationally with materials readily available for them. • Analyzing resource management and making changes to maintain efficiency. • Evaluate performance with key metrics (maintain accuracy, reduce call-waiting times, configure dialer settings, etc.) • Other duties as assigned.

🎯 Requirements

• Strong attention to detail and data accuracy. • Excellent computer skills and proficiency in Microsoft Office suite (Word, Excel). • Advanced EXCEL skills and experience (Vlookup, Countif, Conditional formatting, etc.). • Organized, professional, and dedicated team player with a positive attitude. • Demonstrable written and spoken communication skills to meet position duties.

🏖️ Benefits

• Willing to work weekends as needed